Recent Posts

Are you facing a squeeze on your marketing budget in the year ahead? Learn our top tips to spend smarter and boost your ROI amid economic headwinds.

To create pre-built scorecards, we studied hundreds of thousands of calls. Learn how they can help you quickly get started with conversation intelligence.

We chatted with our innovative customers and our CMO to get their advice for marketers in 2023. Learn how you can take your marketing career to the next level!

Customer care is how you help customers feel a sense of connection with and positivity about your brand, products, and services. Learn more in this post.

This blog takes a closer look at what the voice of the customer is, why it’s important, and how you can lay the groundwork for a successful VoC program.

‍Consumer expectations about the customer experience (CX) have never been higher. Learn 20 quick tips to enhance your customer service strategy in 2024.

Running out of innovative car dealership marketing ideas? Invoca has you covered — learn 8 automotive marketing strategies you might not have considered.

To help marketing teams prepare for next year, we spoke with several of our innovative customers about their 2023 predictions.

SEO is a must to improve sales and raise brand awareness in the automotive industry. Learn the SEO fundamentals and how to craft a strategy for your business.

A strong automotive digital marketing strategy can supercharge your return on investment. Learn the most important marketing skills you need in your toolbox.

Pay-per-click (PPC) advertising can have a significant impact on your dealership marketing program. Learn the latest strategies to drive more revenue from PPC.

Competition in the dealership space is kicking into high gear. Learn all the tactics you need to outperform the competition and drive more leads at a lower cost

We chatted with Kamerynn Harrah about Invoca's culture, how he balances parenting with work, Invoca's tech book club, and more.

Micro-coaching is the practice of giving your team members immediate and easily digestible feedback. Learn how to scale it across your contact center.

Do you want to deliver exceptional customer service in 2024? Here’s how data analytics can help you accomplish this with ease.

Invoca’s newest speech analytics feature increases keyword spotting simplicity and accuracy in capturing critical moments in every customer call.

Learn how to improve contact center employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

Thinking about using AI conversation intelligence to improve contact center performance? Implementing conversation intelligence might be easier than you think.

Outbound phone calls are a critical piece of the customer experience for automotive service centers. Learn the 6 types of outbound calls that improve CSI.

Learn our top tips to improve call connection rates at your dealerships, reducing missed calls and unconverted revenue as a result.

Direct-to-consumer or D2C car sales models are becoming more popular. Are car buyers ready for D2C? See how digital dealerships are bridging the gap.

Whether you missed Invoca Summit 2022 or need a refresher, check out this blog to learn our top 5 takeaways from the event.

Inflation is at a 40-year high. Everyone is thinking about how the economy will impact their business. Here are some tips to help you emerge a stronger company.

The winners of the Invoca Summit Awards are the most innovative conversation intelligence users and Invoca partners out there. See who won in 2022!