Gregg Johnson

It was a hectic week at Dreamforce, as all things Salesforce and cloud computing take over the city of San Francisco in annual tradition.

Today Invoca announced that it has secured $56 million in new financing, bringing total funding to date to $116 million. Here's what means for the company.

Emotionally connected customers are more than twice as valuable over their lifetime as highly satisfied customers who don’t feel such a connection.

By every metric, 2018 was the most successful year in Invoca company history. Invoca saw nearly 200 percent year over year growth in enterprise ACV.

Consumers want the convenience of automated customer service and chatbots. But they still want to get human help when they need it. How to strike a balance?

Every company today talks about being customer-focused. Some of them make good on this promise, but many fall short.

Hear from Invoca CEO Gregg Johnson why he left Salesforce to lead Invoca.