Elevate every customer engagement

Harness real-time digital insights to deliver unmatched call experiences.
Get a demo
white arrow
The second a rep picks up the phone, we know what's in their cart, we know what features they're interested in, we know what pages they've been on. When the rep has that information, it's incredible what they can do.
Mark Loovis, Sr. Director of Marketing Technology

Boost Conversion Rates

Convert more callers into customers by prioritizing and personalizing your interactions with high-value callers.

Delight Your Callers

Create seamless online-to-offline experiences that exceed your callers’ expectations.

Improve Agent and Location Productivity

Keep your workforce focused by ensuring that calls are routed to the teams best equipped to manage customer interactions.
Empower agents before they say “hello”

Empower agents before they say “hello”

Show agents why customers are calling with digital journey data in real-time screen pops for every call.
black arrow

Route callers to the right place, right away

Reduce transfers and customer frustration by using digital journey data to manage customer interactions and route calls to the right agents and locations.
black arrow
Agent call scoring and coaching, supercharged with AI
Automate and improve caller experiences

Automate and improve caller experiences

Easily configure IVRs in minutes to assist and qualify callers 24/7 with natural, human-like voice interactions.
black arrow

What is customer interaction management?

Customer interaction management (CIM) is the process companies use to handle conversations with customers across channels. It involves capturing, analyzing, and responding to customer interactions through multiple touchpoints such as phone calls, SMS, and live chat. This can include features such as skill-based call routing, interaction recording and playback, interactive voice response (IVR), and more.

With customer interaction management tools like Invoca, companies can better understand their customers, anticipate their needs, and deliver personalized experiences. This not only builds stronger customer relationships, but also drives revenue growth.