The second a rep picks up the phone, we know what's in their cart, we know what features they're interested in, we know what pages they've been on. When the rep has that information, it's incredible what they can do.
Mark Loovis, Sr. Director of Marketing Technology
Boost Conversion Rates
Convert more callers into customers by prioritizing and personalizing your interactions with high-value callers.
Delight Your Callers
Create seamless online-to-offline experiences that exceed your callers’ expectations.
Improve Agent and Location Productivity
Keep your workforce focused by ensuring that calls are routed to the teams best equipped to handle them.
Empower agents before they say “hello”
Show agents why customers are calling with digital journey data in real-time screen pops for every call.
Customer interaction management (CIM) is the process companies use to handle conversations with customers across channels. It involves capturing, analyzing, and responding to customer interactions through multiple touchpoints such as phone calls, SMS, and live chat. This can include features such as skill-based call routing, interaction recording and playback, interactive voice response (IVR), and more.
With customer interaction management tools like Invoca, companies can better understand their customers, anticipate their needs, and deliver personalized experiences. This not only builds stronger customer relationships, but also drives revenue growth.