AUTOMOTIVE

Invoca for the Automotive Industry

Invoca enables car dealerships, repair and service centers, and auto parts retailers to improve sales and provide great customer experiences with first-party data from customer conversations.

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Invoca Solution - For Automotive Industry

Invoca has given us complete visibility into the campaigns driving each call as well as what happens on those calls. It’s enabled us to get a higher return on our ad dollars and prove our full ROI.

Anand Rao, SVP of Marketing & eCommerce

Optimize Marketing to Drive More Sales

Attribute each phone call from the marketing source to appointments, orders, and sales that happen at every location so you can optimize campaigns, reduce your cost-per-acquisition, and increase your ROI for every marketing dollar you spend.

Convert More Callers to Customers

Seamlessly route calls to the best agent, dealership, or location right away to reduce transfers, decrease hold times, and convert more calls into appointments and sales.

Provide Superior Customer Experiences

Automatically analyze and score call handling quality for 100% of your calls to every location to better train your sales staff and provide superior customer service for every caller.

Industry-leading call tracking

Invoca call tracking captures the caller’s information and the marketing channel, ad, keyword search term, website interaction, and other sources that drive each call. Make automated, in-the-moment optimizations to your campaigns to reduce wasted spend and ensure that every last cent of your media budget delivers measurable results for all of your dealers or locations.

Efficient dynamic call routing

Invoca makes it simple for multi-location dealers, franchises, auto parts stores, and service networks to route calls to the right location every time. Dynamic routing enables you to automatically detect the location, line of business, product interest, and more to route calls to the appropriate agent or the correct location immediately, without the caller needing to use keypress options. Dynamic routing can even be set up to use more than one factor, like product interest and location, to route the caller to the right person for the best possible experience.

Simple IVR setup

Easily build your own custom IVRs to allow inbound callers to select how they should be routed. Businesses with multiple locations can automatically route calls to the best store and include a different customized caller experience for each location. And when your customer’s needs change, you add locations or services or change hours, you can easily make changes to the IVR yourself.

Automated call scoring and quality assurance

Spend less time spotting call handling issues and more time solving them with automated call scoring and QA. Harness the power of AI to automatically analyze 100% of the sales calls each location receives and quickly identify interactions that need review and sales agents that need coaching. You can monitor how every salesperson and location is performing, and quickly dive into specific calls for review without waiting because call recordings, transcripts, and call scores are available immediately after calls end.

Invoca Solution - Automated call scoring and QA

AI-powered conversation analytics

Get deep insights into your customer conversations with Invoca Signal Discovery. Powered by unsupervised machine learning, Signal Discovery groups topics based on similarities in speech patterns, so you can quickly gain new insights from tens of thousands of conversations and take action on them in real time — all with the goal of driving more revenue-generating calls, boosting conversion rates, and optimizing the auto buying experience.