Enterprise-Grade Reliability and Security You Can Count On

Invoca’s best-in-class infrastructure was purpose-built to connect your calls and protect your data.

Enterprise teams trust Invoca

Invoca keeps customer data secure, connects calls reliably, and is available when you need it.

Privacy and security

Businesses across healthcare, government, and banking trust Invoca in large part because of our commitment to data security, privacy, and compliance.

HIPAA, SOC 2 Type 2 and GDPR compliant.
PCI DSS Certified, Privacy Shield, and TRUSTe certified.
Supports two-factor authentication and SAML.
Controls for call recording, data redaction, and data access.

HIPAA Compliant

The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.

GDPR Compliant

The GDPR gives every EU citizen the right to know and decide how their personal data is being used, stored, protected, transferred and deleted

PCI DSS Certified

The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

SOC 2 Type 2 Compliant

Developed by the American Institute of CPAs, SOC 2 defines criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality and privacy.

Invoca - Using cloud infrastructure, Invoca has built an enterprise call tracking platform you can rely on.

Platform availability

Using cloud infrastructure, Invoca has built an enterprise conversation intelligence platform you can rely on.

Multiple geographically diverse cloud service providers create redundancy to ensure your data is available when you need it.
Web application engineered to maintain a 99.999% uptime.
Dedicated engineering teams provide 24/7/365 monitoring and maintenance to ensure your data and your customer’s data is available and secure.

Call quality and routing

Invoca has close partnerships with many of the top telecom carriers to ensure your calls are routed appropriately with exceptionally high audio quality.

Maintains a telecom industry recognized “excellent” call quality rating with a 4.4 mean opinion score.
Engineered to maintain a 99.999% call uptime.

Call fraud

Invoca’s proprietary call fraud detection and protection technology and Call Quality Assurance Team blocks spam and fraudulent calls from reaching your call centers, skewing your reporting, and costing you money.

Fraud protection starts before the call is even connected.
Blocks over 6 million spam and fraudulent calls a year.
Invoca’s Call Quality works directly with the major telecom carriers, FBI and FCC to analyze and investigate every fraudulent call to stop them at their source.