Invoca | Enterprise-Grade Reliability, Privacy, and Security

Privacy and security

Businesses across healthcare, government, and banking trust Invoca in large part because of our commitment to data security, privacy, and compliance.

SOC 2 Type 2 certified, ISO 27001, HIPAA, and GDPR compliant.
PCI DSS, Privacy Shield, and TRUSTe certified.
Supports two-factor authentication and SAML.
Controls for call recording, data redaction, and data access.
Prioritizes consumer privacy through local storage in US and European data centers.

Learn more about Invoca’s commitment to security, compliance, and data privacy →

SOC 2 Type 2 Certified & ISO 27001 Compliant

SOC2 Type 2 is an auditing standard that evaluates a company's systems and processes for security, availability, processing integrity, confidentiality, and privacy. ISO 27001 is a globally-recognized standard for information security management systems (ISMS) that provides a framework for organizations to manage and protect sensitive data.

GDPR & CCPA Compliant

The GDPR gives every EU citizen the right to know and decide how their personal data is being used, stored, protected, transferred, and deleted. The CCPA gives California residents greater control over their personal information and how it is collected, used, and sold by businesses.

HIPAA Compliant

The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection in the United States. Learn more about Invoca and HIPAA →

PCI DSS Certified

The Payment Card Industry Data Security Standard is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment.

Invoca - Using cloud infrastructure, Invoca has built an enterprise call tracking platform you can rely on.

Platform availability

Using 100% fully redundant cloud infrastructure, Invoca has built an enterprise conversation intelligence platform you can rely on.

Multiple geographically diverse cloud service providers create redundancy to ensure your data is available when you need it.
Web application engineered to maintain a 99.999% uptime.
Dedicated engineering teams provide 24/7/365 monitoring and maintenance to ensure your data and your customer’s data is available and secure.

Visit our status page to learn more →

Call quality and uptime

Invoca has close partnerships with many of the top telecom carriers to ensure your calls are routed appropriately with exceptionally high audio quality.

Maintains a telecom industry-recognized “excellent” call quality rating with a 4.4 mean opinion score.
Automatically reroutes call traffic to different carriers in the case of an outage.
Equipped to handle 10x usage spikes for any customer with elastic capacity to easily meet high-growth and variable call volume.
Engineered to maintain a 99.999% call uptime.

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Call fraud

Invoca’s proprietary call fraud detection and protection technology and Call Quality Assurance Team blocks spam and fraudulent calls from reaching your call centers, skewing your reporting, and costing you money.

Fraud protection starts before the call is even connected.
Blocks over 6 million spam and fraudulent calls a year.
Invoca’s Call Quality works directly with the major telecom carriers, FBI and FCC to analyze and investigate every fraudulent call to stop them at their source.