Derek Andersen

In this post, we dive into the latest Google Ads phone lead benchmarks across industries, as well as our top tactics to drive more ROAS from this channel.

As expectations for the customer experience change, your call center must evolve to meet them. Learn our top predictions for 2025 and how you can adapt.

Our survey of 1,000 US and UK consumers uncovered how people really feel about AI. Check out this blog post to learn if you're meeting your customers' needs.

We analyzed 60 million phone calls to discover how often businesses are correctly handling phone leads. See how your contact center stacks up!

Come celebrate Pride with Invoca! We're proud to share the stories of a few of our LGBTQ+ employees and allies in this blog post.

Invoca is a great place to work! See why Inc. Magazine has named Invoca a Best Workplace for eight years running.

We analyzed over 60 million phone calls — the findings reveal surprising insights about how businesses handle this crucial customer touchpoint.

Leading healthcare providers use PreSense to create seamless patient experiences. Learn how it can help you drive more new appointments and build loyalty.

PreSense can dynamically route calls based on customer intent, and it can pass this intent data on to agents before they answer the call. See how it works.