Derek Andersen

Travel and hospitality ad spend is at an all-time high. Learn how conversation intelligence AI can help you spend smarter and make every ad dollar count.

We surveyed hundreds of contact center agents to learn what they really think about coaching. Learn our top findings and how you can improve your processes.

Marketers are increasing their Facebook advertising spend. Learn 38 statistics that can give you a competitive edge.

Learn how conversation intelligence empowers legal marketers to make data-driven decisions, optimize their ad bidding strategy, and drive client acquisition.

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

Discover the latest AI statistics for 2023 and see how it's revolutionizing industries. From healthcare to marketing, AI adoption is on the rise.

Digital transformation is the process of using digital technologies to revamp existing non-digital processes. Learn how to bring phone calls into your strategy.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

In our recent survey, 60% of contact center agents said they’re “very likely” to leave their jobs in the next six months. Learn why in this post.