Derek Andersen
Content Marketing & SEO Manager
Travel & Hospitality
How AI Is Transforming Travel & Hospitality Marketing
Travel and hospitality ad spend is at an all-time high. Learn how conversation intelligence AI can help you spend smarter and make every ad dollar count.
Contact Center
What Contact Center Agents Really Think of Coaching & QA
We surveyed hundreds of contact center agents to learn what they really think about coaching. Learn our top findings and how you can improve your processes.
Performance Marketing
38 Statistics Facebook Advertisers Need to Know in 2024
Marketers are increasing their Facebook advertising spend. Learn 38 statistics that can give you a competitive edge.
Conversation Intelligence
5 Ways Conversation Intelligence Boosts Client Acquisition for Law Firms
Learn how conversation intelligence empowers legal marketers to make data-driven decisions, optimize their ad bidding strategy, and drive client acquisition.
Contact Center
How to Train Contact Center Agents: 13 Tips to Improve Retention
The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.
AI
40 Eye-Popping Artificial Intelligence Statistics [2023]
Discover the latest AI statistics for 2023 and see how it's revolutionizing industries. From healthcare to marketing, AI adoption is on the rise.
Conversation Intelligence
How to Bring Phone Calls into Your Digital Transformation Strategy
Digital transformation is the process of using digital technologies to revamp existing non-digital processes. Learn how to bring phone calls into your strategy.
Contact Center
AI in Customer Care: 6 Ways to Improve Support
Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.
Contact Center
60% of Contact Center Agents Plan to Leave Their Jobs — Here’s Why
In our recent survey, 60% of contact center agents said they’re “very likely” to leave their jobs in the next six months. Learn why in this post.
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