Owen Ray

The Invoca Marketing Acquisition Benchmark report analyzes data from over 500 marketers to track paid search acquisition cost trends and tips to reduce your CPA

Learn where your training and coaching focus should be to improve your agents’ call center skills and provide better customer service.

Is your call center sales team performing to its potential? Implement a quality assurance program to improve outcomes for your sales goals and your customers.

Learn how assisted living provider Spectrum Retirement uses conversation intelligence software to respond to the impact of the pandemic.

Learn how AI-powered conversation intelligence in the contact center drives efficiency, increases revenue, and improves the customer experience.

Here are some tactics that marketers can employ in a world without browser cookies in part two of our series on the end of tracking cookies.

The disconnect between sales and marketing doesn’t just hurt revenue, it could be damaging your brand. Learn how conversation intelligence can help.

Invoca’s Conversation Intelligence helps healthcare organizations gain deeper marketing insights while complying with HIPAA regulations. Learn more.

These stats show the impact of bad alignment between sales and marketing teams and how well-aligned sales and marketing teams drive success and more revenue.