Owen Ray

Congratulations to 20 new Scholars from DAC, Media Experts, and Rise Interactive for becoming the first group of certified conversation intelligence experts!

How to Turn Missed Sales Calls into Revenue Opportunities

Conversational analytics is a powerful source of first-party data. Learn how marketers are capturing this data from phone calls and using it to boost revenue.

Learn how healthcare marketers and call center managers are using conversation intelligence to increase patient acquisition and improve patient experiences.

Invoca Summit 2021 is the best and only conversation intelligence conference. Register for free to join thousands of marketing & sales leaders at Invoca Summit.

Learn how marketers use first-party data for customer acquisition, campaign optimization, & better customer experiences with conversation intelligence software.

Most financial services consumers start their journey with search and convert by calling. Delivering a frictionless call experience is critical. Learn more.

There are dozens of ways to use interactive voice response (IVR) to generate leads, revenue, improve customer support, increase efficiency, and cut costs.

The latest news and tactics that marketers can employ in a world without browser cookies in part two of our series on the end of tracking cookies.