Owen Ray

Is your call center sales team performing to its potential? Implement a quality assurance program to improve outcomes for your sales goals and your customers.

Learn how assisted living provider Spectrum Retirement uses conversation intelligence software to respond to the impact of the pandemic.

Learn how AI-powered conversation intelligence in the contact center drives efficiency, increases revenue, and improves the customer experience.

Here are some tactics that marketers can employ in a world without browser cookies in part two of our series on the end of tracking cookies.

The disconnect between sales and marketing doesn’t just hurt revenue, it could be damaging your brand. Learn how conversation intelligence can help.

Invoca’s Conversation Intelligence helps healthcare organizations gain deeper marketing insights while complying with HIPAA regulations. Learn more.

These stats show the impact of bad alignment between sales and marketing teams and how well-aligned sales and marketing teams drive success and more revenue.

Here's how home improvement service providers can use call tracking and conversation intelligence to drive more revenue and improve customer experiences.

Learn how to use AI tools like conversation intelligence to get visibility into the buying journey, reduce wasted ad spend, and gain new customer insights.