Owen Ray

Learn why the contact center plays an important role in the digital buying journey and how to optimize the experience with conversation intelligence.

The Invoca + SproutLoud partnership brings AI-powered conversation intelligence to brands that sell through distributed networks of multi-location resellers.

The Invoca Marketing Acquisition Benchmark report analyzes data from over 500 marketers to track paid search acquisition cost trends and tips to reduce your CPA

Learn where your training and coaching focus should be to improve your agents’ call center skills and provide better customer service.

Is your call center sales team performing to its potential? Implement a quality assurance program to improve outcomes for your sales goals and your customers.

Learn how assisted living provider Spectrum Retirement uses conversation intelligence software to respond to the impact of the pandemic.

Learn how AI-powered conversation intelligence in the contact center drives efficiency, increases revenue, and improves the customer experience.

Here are some tactics that marketers can employ in a world without browser cookies in part two of our series on the end of tracking cookies.

The disconnect between sales and marketing doesn’t just hurt revenue, it could be damaging your brand. Learn how conversation intelligence can help.