Owen Ray
Senior Content Marketing Manager @ Invoca
Conversation Intelligence
Up-Level Your Agent Performance With Automated Contact Center QA
Is your call center sales team performing to its potential? Implement a quality assurance program to improve outcomes for your sales goals and your customers.
Conversation Intelligence
How Spectrum Retirement Flattened the Curve and Reduced Turnover with Invoca
Learn how assisted living provider Spectrum Retirement uses conversation intelligence software to respond to the impact of the pandemic.
Conversation Intelligence
How Conversational AI is Transforming the Contact Center in 2021
Learn how AI-powered conversation intelligence in the contact center drives efficiency, increases revenue, and improves the customer experience.
Paid Search
Tracking Cookies are Dead: What Marketers Can Do About It
Here are some tactics that marketers can employ in a world without browser cookies in part two of our series on the end of tracking cookies.
Conversation Intelligence
How Siloed Marketing and Telesales Data is Killing Revenue and Damaging Your Brand
The disconnect between sales and marketing doesn’t just hurt revenue, it could be damaging your brand. Learn how conversation intelligence can help.
Call Tracking
Healthcare Marketing Compliance with Conversation Intelligence
Invoca’s Conversation Intelligence helps healthcare organizations gain deeper marketing insights while complying with HIPAA regulations. Learn more.
Conversation Intelligence
10 Stats That Will Drive Your Sales & Marketing Alignment
These stats show the impact of bad alignment between sales and marketing teams and how well-aligned sales and marketing teams drive success and more revenue.
Call Tracking
How Home Services Companies Can Increase Revenue with Conversation Intelligence
Here's how home improvement service providers can use call tracking and conversation intelligence to drive more revenue and improve customer experiences.
AI
3 Ways Marketers Can Use AI to Drive Paid Media Results
Learn how to use AI tools like conversation intelligence to get visibility into the buying journey, reduce wasted ad spend, and gain new customer insights.
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