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Jane Irene Kelly

Business and Technology Writer

Customer Experience

What Is CSAT? Purpose, Benefits, and How to Measure It

Learn about Customer Satisfaction Score (CSAT) and best practices to improve customer happiness.

Customer Experience

Customer Effort Score (CES): What It Is and How to Improve It

Learn how to measure Customer Effort Score (CES) and strategies to enhance customer satisfaction.

Customer Experience

Customer Experience Analytics: A Guide to Improve and Grow

Learn how customer experience analytics help businesses optimize touchpoints through customer data.

Customer Experience

Customer Experience Marketing: Why It Matters and Key Strategies

Boost retention with customer experience marketing. Learn key strategies to align with customer expectations and enhance engagement with AI-driven tools.

Understanding Call Center Productivity: The Ultimate Guide

Learn how to optimize call center productivity with proven strategies to boost agent performance and elevate customer satisfaction.

How to Improve Patient Satisfaction in Hospitals

Explore effective strategies to enhance patient satisfaction in hospitals. Learn about patient-centered care, communication techniques, and the latest trends.

7 Challenges of Contact Center Management and How to Overcome Them

Learn the top challenges of contact center management and discover how to overcome them to enhance productivity & customer satisfaction.

How to Improve Mental Health and Stress Among Call Center Employees

Call centers are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.

Digital Marketing

What Is a Good CPC? Key Benchmarks for Businesses

What is a good CPC? Discover industry benchmarks and how to optimize your Google Ads campaigns for better ROI and lower costs per click.