Jane Irene Kelly

In this post, we take a deep dive into the UK's ever-evolving automotive industry with the top automotive marketing trends for 2023.

Unlock business insights with market research questions answered through call data analysis by customer preferences, competitive analysis, and growth strategies

Learn how Invoca ensures HIPAA compliance in marketing. Strategies for implementation, risks of non-compliance, and building customer trust.

Understand your buyer personas and tailor your strategies to connect with your target audience on a deeper level, conversions, driving engagement, and loyalty.

Learn how to use call tracking Facebook ads data to reach and convert more high-value target customers by using conversation intelligence.

Competitive Intelligence: An intro to the process, implementation & future trends. Understand how to use CI to enhance business compliance & success.

For all the benefits virtual call center agents can provide, managing remote workers can be challenging. Learn our top tips to coach remote call center agents.

Improve your team's performance and boost customer satisfaction with effective KPIs for your customer service representatives.

Discover how to uncover competitive data in customer calls by analyzing transcripts and keywords with conversation intelligence software.