Jane Irene Kelly

Understand call center service level KPIs, how to improve them, and tools to reduce wait times.

Learn how to improve agent productivity with the right tools, workflows, and performance strategies.

Predicting what consumers want and need is an ongoing imperative for marketers. Artificial intelligence (AI) could make that job much easier. Learn more.

Learn what sentiment analysis is, key concepts, and how AI and NLP transform customer interactions into business insights.

Learn how a machine learning call center can boost agent efficiency and customer satisfaction.

Discover the contact center automation trends that streamline workflows and offer better CX.

Execute the latest digital marketing strategies for healthcare with Invoca. Learn how to revolutionize your healthcare marketing and drive success.

Learn how AI sentiment analysis interprets emotions and enhances customer interactions, and explore top tools for improving customer engagement.

Explore the call center technology of 2025 and what’s shaping the future of CX, AI, and performance.