Jane Irene Kelly

Call centers are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

In this post, we cover the top causes of call center anxiety and burnout. We also share how managers can support their staff and reduce stress in the workplace.

Learn how to make your YouTube advertising better and use call tracking to get attribution for YouTube ads that drive sales calls.

Learn the 15 best call center practices that you should implement in your organization to improve performance and customer satisfaction.

Quality management is essential to meeting your contact center KPIs. Do you have the right tactics and tech to take your QA process to the next level?

Learn the most important customer communication channels in use today, what benefits they offer, and how to improve them to provide a better overall experience.

Call centers are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.

Customer experience expectations are higher than ever. Learn 7 ideas you can institute quickly and easily to improve customer service at your organization.

Are your call center agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.