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Thanks to Invoca’s AI and call tracking data, we are driving more sales opportunities and caregivers to our franchisee network. It’s been transformative to our business.
The AI agents that turn conversations into customers
Meet Nico, the first AI revenue conversion agent for SMS and voice that connects the entire buyer journey, turning conversations into conversions. Engage prospects instantly with personalized SMS messaging to provide quotes, schedule consultations, or confirm service appointments 24/7 instead of making them wait for a web form response. Keep leads progressing when they call with Invoca’s AI Voice Agent, which engages callers the moment they dial, qualifies intent, answers questions, and routes sales leads to the right agents or locations to maximize conversion rates.
Track and measure performance across every location
Get real-time reporting on lead, conversion, and call handling performance across every location. Build and share no-code, drag-and-drop dashboards for the metrics each team or location cares about, such as reports by region, state, city, or even down to the individual staff member.
Improve call conversion rates
AI analyzes 100% of inbound calls to locations to detect call outcomes, identify the specific staff member handling each call, and score their performance for your specific KPIs and talk tracks. Save time and improve QA by having Invoca identify moments in calls to review. Coach staff members at locations in the right areas to improve by adding comments to call transcripts.
Deliver frictionless call experiences
Easily configure call routing rules and IVRs in minutes without coding or help from IT. Route callers by intent, location, or day/time to the best available location or agent for conversion. Use conversational IVRs to assist callers and automatically engage them with our AI Voice Agent when locations are closed or busy, ensuring leads progress rather than stalling.
Tap into the voice of the customer
Get a searchable database of every call and AI agent conversation, including recordings and transcripts, for deep insights into your customers, why they convert, competitor mentions, and more.
Get alerted when locations have call handling issues
Get alerts when location staff fail to follow talk tracks, use bad terminology, or have other call handling issues so managers can deliver timely coaching. Get notified when calls go unanswered or voicemail boxes are full so you can take action to prevent lost revenue.
