Invoca has helped us tap into phone conversations so we can understand each buyer’s unique needs. As a result, we can deliver a truly peerless car-buying experience.
Marc Cannon, EVP & Chief Customer Experience Officer
Track and Measure Calls to Locations
View real-time and historical reports on calls to every location. Get complete visibility into call volumes, caller intent, call outcomes, and more. Filter reports by region, state, city, or individual locations and automatically share relevant data with stakeholders.
Improve Call Conversion Rates
AI analyzes 100% of inbound calls to locations to detect call outcomes and score for your specific KPIs and talk tracks. Save time and improve QA by having Invoca identify moments in calls to review. Coach locations in the right areas to improve by adding comments to call transcripts.
Track & Reduce Unanswered Calls
Monitor answer rates across locations and reduce missed calls by using data to inform staffing or by having Invoca forward unanswered calls to available staff, locations, or contact centers.
Deliver Frictionless Call Experiences
Easily configure call routing rules and IVRs in minutes without coding or help from IT. Have callers routed by intent, location, or day/time to the best available location or agent to convert them. Use conversational IVRs to assist callers when locations are closed or busy. Reduce missed calls by routing calls to a list of numbers sequentially, simultaneously, or via round robin until someone answers.
Tap Into the Voice of the Customer
Get a searchable database of every call, including recordings and transcripts, for insights into callers, why they convert, how you compare to your competitors, and more.