How to Use Micro-Coaching to Improve Contact Center Performance
Contact Center

How to Use Micro-Coaching to Improve Contact Center Performance

Tom Phillips
Micro-coaching is the practice of giving your team members immediate and easily digestible feedback. Learn how to scale it across your contact center.

Featured Stories

Invoca Achieves Great Place to Work Certification 4 Years in a Row
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Derek Andersen
Invoca Achieves Great Place to Work Certification 4 Years in a Row
Invoca Employee Spotlight: Kamerynn Harrah
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Sarah Elizabeth Schmidt
Invoca Employee Spotlight: Kamerynn Harrah
Employee Spotlight: Caitlin Davis, Senior Director of Software Engineering
Invoca News
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Sarah Elizabeth Schmidt
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How to Analyze Your Business Data and Achieve the Best Customer Service in 2023
Contact Center
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Oliver Stasinszky
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How to Improve Contact Center Employee Satisfaction (ESAT)
Contact Center
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Derek Andersen
How to Improve Contact Center Employee Satisfaction (ESAT)
6 Calls Your Automotive Service Department Needs to Make to Improve CSI
Automotive
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Derek Andersen
6 Calls Your Automotive Service Department Needs to Make to Improve CSI

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What is Conversation Intelligence?
Conversation Intelligence
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Tracking Cookies are Dead: What Marketers Can Do About It
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Call Tracking
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Call Tracking

Invoca and Google Roll Out New Integration to Boost Success with Call Extensions
Call Tracking

Invoca and Google Roll Out New Integration to Boost Success with Call Extensions

Stacey Watkins
New Google Ads enhancement provides a more accurate way of tying conversions to calls placed from call extensions by delivering Google Click ID (GCLID).
How to Track Phone Calls in Google Analytics: A Simple Guide
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Learn how to track phone calls in Google Analytics with this simple guide. Invoca explains how you can track leads and ultimately improve customer engagement.
The Ultimate List of Call Tracking and Conversation Intelligence Statistics for 2022
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Get the latest call tracking and conversation intelligence statistics. Learn how tapping into insights from phone conversations can help you drive more revenue.
What Is Call Tracking and How Does it Work?
Call Tracking
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What is call tracking? How does call tracking work? Why should I use call tracking? Learn answers to these common questions and more.

Featured Report

Independent study: Invoca delivers customers 395% ROI

An independent report based on interviews with Invoca customers found that Invoca’s platform delivers a 395% return on investment over three years and a payback of less than three months.

Get the report

Paid Search

Improve Your Automotive Digital Advertising Strategy with AI
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Improve Your Automotive Digital Advertising Strategy with AI

Owen Ray
Gain new marketing and customer insights by utilizing AI in your automotive digital advertising strategy.
How 1-800-GOT-JUNK? Increased Call Conversions by 20%
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Debby Haynam
Learn how 1-800-GOT-JUNK? uses Invoca AI-powered call tracking and conversational analytics platform to get full visibility into increase its conversion rate.
How to Use Google Call Extensions to Maximize Ad Revenue
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Google Ads call extensions are an ad extension available in Google Ads accounts that encourage people to call your business by showing a phone number.
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Blair Symes
See how to improve Google Ads attribution Google Data-Driven Attribution for phone call conversions and smart bidding. DDA now works with more conversion types.

Marketing Analytics

10 Stats That Will Drive Your Sales & Marketing Alignment
Marketing Analytics

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Owen Ray
These stats show the impact of bad alignment between sales and marketing teams and how well-aligned sales and marketing teams drive success and more revenue.
4 Ways to Improve the eCommerce Experience with Call Center Data
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To truly own the eCommerce experience, you need to connect the digital-to-call experience and get deep insights about each customer. Learn how in this blog.
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Learn how artificial intelligence can deliver smarter customer insights, resulting in more effective search, social, and display ad campaigns.
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Invoca News

Congrats to Invoca Academy’s First Scholars!
Invoca News

Congrats to Invoca Academy’s First Scholars!

Owen Ray
Congratulations to 20 new Scholars from DAC, Media Experts, and Rise Interactive for becoming the first group of certified conversation intelligence experts!
Invoca Named Best Call Management Solution in the MarTech Breakthrough Awards
Invoca News
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Debby Haynam
Invoca is honored to be named “Best Call Management Solution” in the 2020 MarTech Breakthrough awards.
Invoca Achieves Great Place to Work Certification 4 Years in a Row
Invoca News
by
Derek Andersen
Getting Great Place to Work (GPTW) certified means more than slapping another badge on our careers page. Learn more here!
Congrats Invoca Summit 2021 Award Winners!
Invoca News
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Invoca call tracking & conversational analytics
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Resource library

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Take a deep dive into Invoca call tracking and conversational analytics with case studies, whitepapers, videos, analyst reports, and more.

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Independent Study: The Total Economic Impact of Invoca
Report
Independent Study: The Total Economic Impact of Invoca
Forrester Consulting conducted an independent analysis to determine the benefits of Invoca, including 395% ROI over three years.
The State of First-Party Marketing Data
Report
The State of First-Party Marketing Data
See how the marketing industry is using — or, in too many cases, missing out on — first-party data.

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