Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities.
The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report
Supercharge Customer Acquisition
Drive and convert more revenue-generating calls with more targeted campaigns and improved agent performance.
Make Happier Customers
Improve your customer experience with analytics and full visibility into conversations happening in your contact center and business locations.
Feed Your Business With New Insight
Surface emerging consumer trends, reveal the voice of your customer, gain competitive insight, and more.
Automate your call listening, analysis, and dispositioning
Automatically detect call outcomes, conversion events, and caller intent in near real time with out-of-the-box algorithms for your industry and customizable AI models for your exact business needs.
Mine your conversations for insight, faster than ever before
Tap into unsupervised machine learning to visualize your conversations by topic for easy exploration and insight discovery. Uncover the unknown to troubleshoot, optimize, and improve the customer experience.
Automatically identify the agent speaking and score their performance, monitor caller sentiment, track competitor mentions — or any other predefined spoken phrases you want.
Activate your conversation data across hundreds of platforms as soon as the call ends to optimize bidding strategies, build targeting audiences, and enrich CRM and CDP data.
Artificial intelligence, or AI, is a branch of computer science concerned with programming machines to think like humans and mimic their actions. AI systems typically imitate some of the following behaviors associated with human intelligence: learning, planning, problem-solving, knowledge representation, perception, and/or creativity.
