ARTIFICIAL INTELLIGENCE

Unlock a Goldmine of Data and Insight

Activate data from every conversation to improve your marketing performance, boost agent effectiveness, and transform your customer experience.
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Unlock a Goldmine of Data and Insight
Invoca named a Leader In the Forrester Wave Report
Invoca is one of the few established   conversation intelligence vendors that can   legitimately claim AI capabilities.
The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report
Supercharge Customer Acquisition

Supercharge Customer Acquisition

Drive and convert more revenue-generating calls with more targeted campaigns and improved agent performance.
Make Happier Customers

Make Happier Customers

Improve your customer experience with analytics and full visibility into conversations happening in your contact center and business locations.
Feed Your Business With New Insight

Feed Your Business With New Insight

Surface emerging consumer trends, reveal the voice of your customer, gain competitive insight, and more.
Automate your call listening, analysis, and dispositioning

Automate your call listening, analysis, and dispositioning

Automatically detect call outcomes, conversion events, and caller intent in near real time with out-of-the-box algorithms for your industry and customizable AI models for your exact business needs.
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Mine your conversations for insight, faster than ever before

Tap into unsupervised machine learning to visualize your conversations by topic for easy exploration and insight discovery. Uncover the unknown to troubleshoot, optimize, and improve the customer experience.
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Mine your conversations for insight, faster than ever before
Instantly classify, score, and monitor calls

Instantly classify, score, and monitor calls

Automatically identify the agent speaking and score their performance, monitor caller sentiment, track competitor mentions — or any other predefined spoken phrases you want.
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Immediate data activation

Activate your conversation data across hundreds of platforms as soon as the call ends to optimize bidding strategies, build targeting audiences, and enrich CRM and CDP data.
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Activate Invoca Call Tracking and Analytics Data in Your Martech Tools

What Is Artificial Intelligence?

Artificial intelligence, or AI, is a branch of computer science concerned with programming machines to think like humans and mimic their actions. AI systems typically imitate some of the following behaviors associated with human intelligence: learning, planning, problem-solving, knowledge representation, perception, and/or creativity.