ARTIFICIAL INTELLIGENCE

Unlock a Goldmine of Data and Insight

Activate data from every conversation to improve your marketing performance, boost agent effectiveness, and transform your customer experience.

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Invoca named a Leader In the Forrester Wave Report

Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities.

The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report

Supercharge Customer Acquisition

Drive and convert more revenue-generating calls with more targeted campaigns and improved agent performance.

Make Happier Customers

Improve your customer experience with analytics and full visibility into conversations happening in your contact center and business locations.

Feed Your Business With New Insight

Surface emerging consumer trends, reveal the voice of your customer, gain competitive insight, and more.

Automate your call listening, analysis, and dispositioning

Automatically detect call outcomes, conversion events, and caller intent in near real time with out-of-the-box algorithms for your industry and customizable AI models for your exact business needs.

Learn more about Signal AI

Mine your conversations for insight, faster than ever before

Tap into unsupervised machine learning to visualize your conversations by topic for easy exploration and insight discovery. Uncover the unknown to troubleshoot, optimize, and improve the customer experience.

Learn more about Signal Discovery

Mine your conversations for insight, faster than ever before

Instantly classify, score, and monitor calls

Automatically identify the agent speaking and score their performance, monitor caller sentiment, track competitor mentions — or any other predefined spoken phrases you want.

Learn more about quality assurance automation

Immediate data activation

Activate your conversation data across hundreds of platforms as soon as the call ends to optimize bidding strategies, build targeting audiences, and enrich CRM and CDP data.

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Activate Invoca Call Tracking and Analytics Data in Your Martech Tools

Get alerted when issues and important events occur on calls

AI-powered smart alerts notify you when the moments you care about happen on calls so you can take action. Stop call handling issues from impacting conversion rates, deliver timely coaching to agents or location staff, and use trending topics to improve marketing.

Learn more about smart alerts

Uncover and activate insights from every conversation

Case Study

Using AI to Boost Marketing and Sales Performance

Windstream realized ambitious sales and marketing goals by optimizing its media mix and improving close rates.

Report

Invoca Named a Leader

Download the report and learn why Invoca achieved the highest scores possible more than half the report criteria.

Case Study

How University Hospitals Increases Appointment Volume Using Invoca AI

Learn how healthcare systems can turn conversational insight into marketing results.

What Is Artificial Intelligence?

Artificial intelligence, or AI, is a branch of computer science concerned with programming machines to think like humans and mimic their actions. AI systems typically imitate some of the following behaviors associated with human intelligence: learning, planning, problem-solving, knowledge representation, perception, and/or creativity.