Mine your conversations for insight, faster than ever before
Tap into unsupervised machine learning to visualize your conversations by topic for easy exploration and insight discovery. Uncover the unknown to troubleshoot, optimize, and improve the customer experience.
Get alerted when issues and important events occur on calls
AI-powered smart alerts notify you when the moments you care about happen on calls so you can take action. Stop call handling issues from impacting conversion rates, deliver timely coaching to agents or location staff, and use trending topics to improve marketing.
Artificial intelligence, or AI, is a branch of computer science concerned with programming machines to think like humans and mimic their actions. AI systems typically imitate some of the following behaviors associated with human intelligence: learning, planning, problem-solving, knowledge representation, perception, and/or creativity.