Tom Phillips
Senior Product Marketing Manager
Invoca News
Introducing Pre-Built Scorecards: The Easy Way to Get Started with Conversation Intelligence
To create pre-built scorecards, we studied hundreds of thousands of calls. Learn how they can help you quickly get started with conversation intelligence.
Contact Center
How to Use Micro-Coaching to Improve Contact Center Performance
Micro-coaching is the practice of giving your team members immediate and easily digestible feedback. Learn how to scale it across your contact center.
Conversation Intelligence
Reduce Contact Center Agent Turnover with These Coaching Techniques
See how you can reduce call center agent attrition by creating a coaching process that agents love and using AI to automatically QA and score your calls.
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