AI agents and revenue attribution for telecommunications

The AI agent that turns conversations into customers

Meet Nico, the first AI revenue conversion agent for SMS and voice that connects the entire buyer journey, turning conversations into sales. Engage shoppers instantly with tailored device or telecom bundle suggestions, promotional offers, and helpful answers based on their cart or browsing data. Keep leads progressing when they call with Invoca’s AI Voice Agent, which engages callers the moment they dial, qualifies intent, answers questions, and routes leads to the right agents to maximize conversion rates.

Industry-leading call tracking

Invoca call tracking captures the caller’s information and the marketing channel, ad, keyword search term, website interaction, and other sources that drive each call. With telecom customer analytics, you can make automated, in-the-moment optimizations to your campaigns to reduce wasted spend and ensure that every last cent of your media budget delivers measurable results.

Efficient call routing

Invoca makes it simple for telecommunications companies to route calls to the right location every time. Qualify and route calls with AI Voice Agent, or use dynamic routing to automatically detect the line of business, product interest, and more, routing calls to the appropriate agent immediately, without the caller needing to use keypress options. Dynamic routing can also be configured to use multiple factors—such as whether a caller wants to cancel service—to route them to the right person for the best possible experience.

‍

Simple IVR setup

Easily build your own custom IVRs to allow inbound callers to self-select how they should be routed. Telecoms with multiple lines of business can automatically route calls to the best agent and deliver a customized experience, using customer analytics for each service. And when your customers’ needs change, you can easily update the IVR yourself.

Automated call scoring and quality assurance

Spend less time spotting call handling issues and more time solving them with automated call scoring and QA. Harness the power of AI with telecom customer analytics to automatically analyze 100% of the sales calls each location receives and quickly identify interactions that need review and sales agents that need coaching. You can monitor how every salesperson and location is performing, get alerts when call handling issues occur, and quickly dive into specific calls for review without waiting because call recordings, transcripts, and call scores are available immediately after calls end.

AI-powered conversation analytics

Get deep insights into your customer conversations with Invoca Signal Discovery. Powered by unsupervised machine learning, Signal Discovery gives you an unprecedented, holistic view into your customer conversations with telecom customer analytics. Conversations are automatically grouped into topics based on similarities in speech patterns and spoken phrases so that you can quickly gain new insights from tens of thousands of conversations and take action on them in real time — all with the goal of driving more revenue-generating calls, boosting conversion rates, and optimizing the buying experience.

Security and compliance without compromise

Businesses across telecom, healthcare, government, and banking trust Invoca because of our commitment to data security, privacy, and compliance.

• HIPAA, SOC 2 Type 2, and GDPR compliant.
• PCI DSS Certified, Privacy Shield, and TRUSTe certified.
• Supports two-factor authentication and SAML.
• Controls for call recording, data redaction, and data access.