Contact Center

How AI Reduces After-Call Work and Improves Contact Center Efficiency

With AI, you can free your contact center agents from tedious after-call work. It automates repetitive tasks and allows them to focus on making customers happy.

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What Makes Invoca the Best Conversation Intelligence AI for Marketing and Contact Centers

Learn what makes Invoca the best conversation intelligence software for marketing and contact centers. Advanced AI, ease of use, and accuracy make Invoca #1.

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8 Ways to Increase Revenue Through Your Contact Center

Learn how you can drive more revenue from the contact center and provide superior customer service with AI-powered quality assurance.

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Jane Irene Kelly

Top Tips to Manage Virtual Call Center Agents

For all the benefits virtual call center agents can provide, managing remote workers can be challenging. Learn our top tips to coach remote call center agents.

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Jane Irene Kelly

How to Develop KPIs for Customer Service Representatives

Improve your team's performance and boost customer satisfaction with effective KPIs for your customer service representatives.

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Jane Irene Kelly

Data-Driven Contact Center Optimization: Using Analytics to Drive Performance

Learn how analytics drives contact center optimization, from data collection, preparation, analysis, and how to improve performance with data-backed insights.

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What Contact Center Agents Really Think of Coaching & QA

We surveyed hundreds of contact center agents to learn what they really think about coaching. Learn our top findings and how you can improve your processes.

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6 Reasons for High Call Volume — and How to Manage It!

The more calls you get the better right? Not quite. Too many calls can be harmful. Here're 6 reasons why your call volume may be out of control & how to tame it

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How to Train Contact Center Agents: 13 Tips to Improve Retention

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

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15 Smart Alerts for Phone Leads to Improve Digital Marketing and Call Conversion Rates

Learn how to improve your conversion rates, customer call experience, and contact center agent performance with Invoca smart alerts.

Videos

What Can You Do with Invoca Conversation Intelligence?

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Sr. Marketing Leaders on the Business Impact of Invoca

How Invoca Signal Discovery Works

2:53

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Why Invoca is a “Must Have” for DIRECTV

Our customers talk about the value of Invoca

2:47

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How Invoca Helps ATI Understand Return on Investment

How VITAS Healthcare uses Invoca

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What Can You Do with Invoca Conversation Intelligence?

Resource library

Learn best practices

Take a deep dive into Invoca call tracking and conversational analytics with case studies, whitepapers, videos, analyst reports, and more.

Read More Resources

The Ultimate Guide to Conversation Intelligence for the Contact Center

The Ultimate Guide to Conversation Intelligence for the Contact Center

In this interactive guide, you’ll learn everything about using conversation intelligence in the contact center from automated QA to agent coaching to call routing.

Invoca + Google Ads Success Stories

Invoca + Google Ads Success Stories

We collected our top Invoca and Google Ads success stories in this guide. Learn how our Google Ads integration can take your search marketing to the next level!

The Paid Search Playbook for Driving Phone Leads to Locations & Franchises

The Paid Search Playbook for Driving Phone Leads to Locations & Franchises

Learn how marketers at multi-location brands can generate more valuable phone calls and improve ROAS from paid search.