Contact Center
The Top Call Center Mental Health Challenges in 2023
In this post, we cover the top causes of call center anxiety and burnout. We also share how managers can support their staff and reduce stress in the workplace.
15 Call Center Best Practices for Top-Notch Customer Service
Learn the 15 best call center practices that you should implement in your organization to improve performance and customer satisfaction.
How to Improve the Call Center Quality Management Process
Quality management is essential to meeting your contact center KPIs. Do you have the right tactics and tech to take your QA process to the next level?
Invoca Adds AI-Driven Agent Voice ID Technology to Its Automated Call Scoring Solution
Learn more about Invoca's new AI-powered voice biometric technology called Agent Voice ID which can automatically identify the agent taking a call.
The 12 Most Important Customer Communication Channels and How to Improve Them
Learn the most important customer communication channels in use today, what benefits they offer, and how to improve them to provide a better overall experience.
How to Improve Mental Health and Stress Among Call Center Employees
Call centers are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.
7 Ideas to Improve Customer Service
Customer experience expectations are higher than ever. Learn 7 ideas you can institute quickly and easily to improve customer service at your organization.
Videos
What Can You Do with Invoca Conversation Intelligence?
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min
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How Invoca Signal Discovery Works
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min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
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min
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