Contact Center
What Is CSAT? Purpose, Benefits, and How to Measure It
Learn about Customer Satisfaction Score (CSAT) and best practices to improve customer happiness.
Why Invoca Leads the Charge in Contact Center AI Innovation
See how Invoca's latest contact center AI innovations enable businesses to provide exceptional buyer experiences, convert more leads, and improve efficiency.
Boost Contact Center Revenue with Invoca PreSense for Genesys Cloud
Learn how Invoca PreSense enhances contact center performance by connecting real-time data on callers’ digital activity with Genesys Cloud.
How Invoca Customers Use PreSense to Improve Call Experiences
PreSense can dynamically route calls based on customer intent, and it can pass this intent data on to agents before they answer the call. See how it works.
Invoca PreSense Delivers a Faster, More Delightful Call Experience
Invoca PreSense gives agents real-time insights about why customers are calling right in their screen pops, allowing them to provide seamless experiences.
Understanding Call Center Productivity: The Ultimate Guide
Learn how to optimize call center productivity with proven strategies to boost agent performance and elevate customer satisfaction.
7 Challenges of Contact Center Management and How to Overcome Them
Learn the top challenges of contact center management and discover how to overcome them to enhance productivity & customer satisfaction.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
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How Invoca Signal Discovery Works
2:53
min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
3:11
min
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