RECORDINGS & TRANSCRIPTIONS

See and Hear Every Conversation

Get a searchable database of every call recording and transcript for deep insights into your consumers, call handling, and more.

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Invoca’s call recordings and transcriptions are invaluable coaching tools. Insights from Invoca have helped guide a great deal of our training. They’ve also helped us close the customer feedback loop so we can understand how our customers think, what matters to them, and their sentiments.

Anand Rao, SVP of Digital Business

Record and Transcribe Every Call to the Cloud, No Matter Where It Goes

Invoca works seamlessly with your existing telephony providers with no disruption, so you can securely record and transcribe 100% of your inbound calls to your contact centers, locations, BPOs, or agent mobile phones.

Capture the Entire Call Experience

Unlike other systems that only begin recording once the agent answers, Invoca begins recording as soon as the call connects — and stays on the call no matter where it’s transferred to — enabling you to capture the complete caller experience, every time.

Quickly Find What You’re Looking For

Whether you’re looking to review a specific call or trying to isolate calls that meet specific criteria, global transcript search and report filters make it easy to filter and find exactly what you need with only a few clicks.

Automated Redaction of Sensitive Caller Information

Invoca’s proprietary algorithms automatically remove sensitive caller information — like credit card data and social security number — from recordings and transcripts, helping you minimize risk and maintain PCI DSS compliance.