How Invoca's Active Conversation Intelligence platform works for marketing, sales, eCommerce, and customer experience teams.
How to Analyze Call Center Data to Improve Efficiency
Invoca explains how to analyze call center data to optimize the efficiency of your team with minimal disruption using predictive analytics and AI. Learn more.
4 Ways to Improve the eCommerce Experience with Call Center Data
To truly own the eCommerce experience, you need to connect the digital-to-call experience and get deep insights about each customer. Learn how in this blog.
30 Statistics Call Center Managers Need to Know in 2022
Learn the latest statistics about the call center experience, call center technology, and how cutting-edge managers are gearing up for 2022.
The Top 7 Advantages of Remote Call Centers
Learn the advantages of shifting to a remote contact center and check out the latest tools managers are using to improve performance.
Why Marketers Are Missing Out On First-Party Data from the Call Center
Learn how marketers use first-party data for customer acquisition, campaign optimization, & better customer experiences with conversation intelligence software.
5 Tips to Drive More Calls From Display Advertising
Learn how to drive more phone leads with display ads to drive more conversions in the call center and online.
9 Marketing Strategies to Convert More Callers to Customers
Learn how to use conversation intelligence to improve the online and offline customer experience to convert more leads into customers.
6 Quick Tips to Optimize Paid Social Campaigns
It’s estimated that social media ad spend will hit $49 billion in 2021. Get the latest tips on how to optimize your paid social campaigns.