Conversation Intelligence

Invoca explains how to analyze call center data to optimize the efficiency of your team with minimal disruption using predictive analytics and AI. Learn more.

To truly own the eCommerce experience, you need to connect the digital-to-call experience and get deep insights about each customer. Learn how in this blog.

Learn the latest statistics about the call center experience, call center technology, and how cutting-edge managers are gearing up for 2022.

Learn the advantages of shifting to a remote contact center and check out the latest tools managers are using to improve performance.

Learn how marketers use first-party data for customer acquisition, campaign optimization, & better customer experiences with conversation intelligence software.

Learn how to drive more phone leads with display ads to drive more conversions in the call center and online. 

Learn how to use conversation intelligence to improve the online and offline customer experience to convert more leads into customers. 

It’s estimated that social media ad spend will hit $49 billion in 2021. Get the latest tips on how to optimize your paid social campaigns.

Marketers are using AI to build customer profiles, resulting in precise ad targeting and customization. This customization drives ROI and loyalty.