Agent Coaching & Collaboration

Turn every agent into your best agent

Boost call handling quality, improve close rates, and crush your revenue targets through simplified and personalized coaching.
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Track individual performance

Get complete visibility into high and low performers and monitor quality improvements over time.
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Personalize coaching and feedback

Automatically identify agents that need coaching with specific examples and coaching moments at your fingertips.
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Boost employee engagement

Motivate your agents and help them exceed their sales targets with objective feedback and improved team collaboration.
 

Access for the entire team

Agents can self-coach by reviewing their own calls scores, transcripts, and recordings in a streamlined and user-friendly interface.

QA Automation

Automate call scoring to quickly identify top and bottom performers, as well as specific interactions that need review.
 
 

Commenting

Easily share personalized coaching tips and kudos with agents within the transcript or at exact timestamps.

Discover how Invoca helps improve close rates