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Agent Coaching & Collaboration
Turn every agent into your best agent
Boost call handling quality, improve close rates, and crush your revenue targets through simplified and personalized coaching.
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Track individual performance
Get complete visibility into high and low performers and monitor quality improvements over time.
Personalize coaching and feedback
Automatically identify agents that need coaching with specific examples and coaching moments at your fingertips.
Boost employee engagement
Motivate your agents and help them exceed their sales targets with objective feedback and improved team collaboration.
Access for the entire team
Agents can self-coach by reviewing their own calls scores, transcripts, and recordings in a streamlined and user-friendly interface.
QA Automation
Automate call scoring to quickly identify top and bottom performers, as well as specific interactions that need review.
Commenting
Easily share personalized coaching tips and kudos with agents within the transcript or at exact timestamps.
Discover additional CX benefits using Invoca
eBook
The Ultimate Guide to Conversation Intelligence for the Contact Center
In this interactive guide, you’ll learn everything about using conversation intelligence in the contact center from automated QA to agent coaching to call routing.
Blog
Up-Level Your Agent Performance With Automated Contact Center QA
The experience your customers get in the contact center is a critical piece of the buying journey.
Product
Spend Less Time Spotting Issues, and More Time Solving Them
Tap into AI and automation to get a complete and objective view into agent call handling, quality, and compliance.