SIGNAL AI DISCOVERY

Conversation analytics to discover more 1st-party customer data

Get an unprecedented view into your customer interactions using first-of-its-kind machine learning.

Follow the map to higher conversions and better interactions

Your Conversations, Visualized

Understand the macro and micro trends in your customer conversations so that you can uncover customer behavior, motivations, and outcomes.

Know the Unknown

Not only will you validate what’s known, you’ll uncover what’s unknown in every conversation to troubleshoot, optimize and improve every interaction and buyer journey.

Power Your Performance

Your Signal AI Discovery insights and marketing data are a blueprint to optimize marketing efforts, coach sales agents, and improve your customer experience.

Automated conversation analysis

Eliminate expensive and time-consuming call listening and use AI to automatically analyze and categorize thousands of calls into similar topics.

Dive deeper with call recordings and granular data

Drill down into topics and listen to sample call recordings, see most common spoken words, and view a wealth of marketing data so that you can dive into your customer conversations and the resulting actions.

Turn insight into action

Create Signals from any discovered topic with just a few clicks to automatically detect and track conversational outcomes and trends in your new inbound calls.