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Invoca for Retail Businesses

Drive more conversions by understanding both the digital buyer journey and the conversation with AI-powered conversation intelligence.

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We’re definitely seeing bottom-line benefits from using Invoca. We’ve stopped spending money on campaigns that aren’t profitable and now channel more money into areas that are working for us.

Web Analytics Manager, YDesign Group

Optimize Marketing to Drive More Sales

Attribute each sale that happens on the phone call to the marketing source that drove the call so you can optimize your marketing, reduce your CPA, and increase your ROI for every marketing dollar you spend.

Convert More Callers to Customers

Seamlessly route calls to the best call center agent or business location right away to reduce transfers, decrease hold times, and convert more calls into sales.

Provide Superior Customer Experiences

Automatically analyze and score call handling quality for 100% of your calls to every call center agent and store location to better train your sales staff and provide superior customer service for every caller.

Industry-leading call tracking

Invoca call tracking captures the caller’s information and the marketing channel, ad, keyword search term, website interaction, and other sources that drive each call. Make automated, in-the-moment optimizations to your campaigns to reduce wasted spend and ensure that every last cent of your media budget delivers measurable results whether your business has one location or contact center or multiple locations.

Efficient dynamic call routing

Invoca makes it simple for retail businesses to seamlessly route calls to the right place. Dynamic routing enables you to automatically detect the location, line of business, product interest, and more to route calls to the appropriate call center agent or the correct location immediately, without the caller needing to use keypress options. Dynamic routing can even be set up to use more than one factor, like product interest and location, to route the caller to the right person for the best possible experience.

Simple IVR setup

Easily build your own custom IVRs to allow inbound callers to select how they should be routed. Businesses with multiple locations can automatically route calls to the best store and include a different customized caller experience for each location. And when your customer’s needs change, you add locations or services or change hours, you can easily make changes to the IVR yourself.

Automated call scoring and quality assurance

Spend less time spotting call handling issues and more time solving them with automated call scoring and QA. Harness the power of AI to automatically analyze 100% of the sales calls each location receives and quickly identify interactions that need review and sales agents that need coaching. You can monitor how every salesperson and location is performing, get alerts when call handling issues occur, and quickly dive into specific calls for review without waiting because call recordings, transcripts, and call scores are available immediately after calls end.