General

We're putting a spotlight on our most inspiring customers! Today's feature is Taylor Pawley, director of marketing at Rick’s Custom Fencing & Decking.

Many contact centers face high turnover rates. Learn how to create positive, productive coaching changes that boost talent retention.

We're putting a spotlight on our most inspiring customers! Today's feature is Matteo Togni, a senior manager of digital product in the automotive industry.

Brand loyalty is harder to earn in 2023 than ever. Learn what brand loyalty is, why it's important, and our top strategies to build it with your customers.

Callers have higher expectations for customer service than ever. Learn 6 phone skills that will help your sales team delight customers and convert more leads.

First call resolution (FCR) is a measure of how quickly and effectively your agents can address customer issues. Learn our top tips to improve your FCR.

Using secret shoppers to monitor call handling quality is inefficient and biased. Learn how you can use AI to automatically QA your calls instead.

We're putting a spotlight on our most inspiring customers! Today's feature is Tim Mogler, a senior account manager in the insurance industry.

We're putting a spotlight on our most inspiring customers! Today's feature is Kellyanne Perez-Vera, marketing activations manager at Verizon.