General
See how these companies use call tracking and conversational analytics to optimize marketing and create better customer experiences.
Customer Care: Definition, Importance, and 5 Essential Tips
Customer care is how you help customers feel a sense of connection with and positivity about your brand, products, and services. Learn more in this post.
15 Customer Service Tips You Need to Succeed in 2023
Consumer expectations about the customer experience (CX) have never been higher. Learn 15 quick tips to enhance your customer service strategy in 2023.
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Marketing Predictions for 2023 From Invoca Customers
To help marketing teams prepare for next year, we spoke with several of our innovative customers about their 2023 predictions.
Invoca Employee Spotlight: Kamerynn Harrah
We chatted with Kamerynn Harrah about Invoca's culture, how he balances parenting with work, Invoca's tech book club, and more.
Employee Spotlight: Caitlin Davis, Senior Director of Software Engineering
We chatted with Caitlin Davis about how Invoca's culture differs from other places she’s worked, why she's excited for the future of the company, and more.
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10 Contact Center Metrics to Monitor to Ensure a Top-Tier Customer Experience
Do you want to boost your call center performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.
Invoca Summit 2022: Our Top 5 Takeaways
Whether you missed Invoca Summit 2022 or need a refresher, check out this blog to learn our top 5 takeaways from the event.
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Videos
Invoca call tracking & conversational analytics
1:28
min
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How Invoca Signal Discovery Works
7:54
min
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Our customers talk about the value of Invoca
1:39
min
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How VITAS Healthcare uses Invoca
3:42
min
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Resource library
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