General
See how these companies use call tracking and conversational analytics to optimize marketing and create better customer experiences.
Media Mix Modeling (MMM): The Complete Guide for 2025
Media Mix Modeling helps marketers evaluate channel performance. Learn how to create a media mix model, and improve its accuracy with call tracking.
Invocans Use Volunteer Time Off to Give Back to Their Communities
Every year, we’re inspired by how Invocans use their volunteer time off to make a difference in their communities. Read their stories here.
8 Foolproof Tips to Select the Right Software Vendor
Are you struggling to find the right software vendor? Learn our proven tips to select a technology partner that can help you exceed your business goals.
What Is the Voice of the Customer (VoC)?
This blog takes a closer look at what the voice of the customer is, why it’s important, and how you can lay the groundwork for a successful VoC program.
20 Customer Service Tips You Need to Succeed in 2024
Consumer expectations about the customer experience (CX) have never been higher. Learn 20 quick tips to enhance your customer service strategy in 2024.
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What Is Brand Loyalty and How to Build It in 2024
Brand loyalty is harder to earn in 2024 than ever. Learn what brand loyalty is, why it's important, and our top strategies to build it with your customers.
How to Improve Your First Call Resolution Rate
First call resolution (FCR) is a measure of how quickly and effectively your agents can address customer issues. Learn our top tips to improve your FCR.
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Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
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How Invoca Signal Discovery Works
2:53
min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
3:11
min
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