for contact centers

AI to maximize every customer interaction

Boost conversion rates, customer satisfaction, and operational efficiency.

Empower agents before they say “hello”

Reduce handle times and boost CSAT with convenient agent screen pops that show key data from your callers’ real-time digital journeys.

Learn more about Invoca PreSense

Invoca Solutions - Reduce handle times and boost CSAT with convenient agent screen pops that show key data from your callers’ real-time digital journeys.

Efficient and accurate call QA

Stop wasting time manually listening to and scoring calls. Add AI-powered automation to your call review process to get a complete and objective view into each agent’s call handling performance.

Learn how Invoca automates your QA process

Enhance agent performance

With automated QA, Invoca’s AI identifies potential coaching moments in every call with scorecards tuned to your business objectives. Use this data to improve agent performance through targeted, unbiased coaching.

Learn how automated QA improves coaching

Invoca Solution - Understand your consumers

Reduce hold times and transfers

Automatically route calls to the appropriate department, location, or agent to improve the experience for every customer and lower your AHT. Using real-time digital intent data, you can ensure that high-value customers connect with the right sales agent, right away and prevent support calls from clogging the queue.

See how PreSense improves call routing

Get immediate alerts when issues arise

Get notified when there is a sharp rise in unanswered or unconverted calls so you can fix issues costing you revenue. Alert managers when key metrics spike or when an agent needs immediate coaching. Send agents coaching reminders when they fail to follow talk tracks or use the wrong terminology.

See 15 Ways Smart Alerts close more leads