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Blog
Recent Posts
Conversation Intelligence
by
Derek Andersen
Why Companies Will Value Customer Conversations More in 2024
Learn how businesses are using conversation intelligence software to improve the quality of phone conversations — and build brand loyalty as a result.
Conversation Intelligence
by
Derek Andersen
6 Ways AI Can Transform Customer Experiences
86% of CEOs said AI is mainstream technology in their office. If you don’t use AI to improve customer experiences, you’ll fall behind your competition.
Healthcare
by
Stacey Watkins
Happier Patients and More Booked Appointments with Invoca for Healthcare
Try this calculator to see how much missed patient calls are costing your healthcare business. Learn how conversation intelligence for healthcare can help.
Conversation Intelligence
by
Derek Andersen
How Automotive Businesses Use Conversation Intelligence to Outperform the Competition
Competition in the automotive industry is kicking into high gear. Learn how marketers and sales teams can use conversation intelligence to fuel revenue growth.
Invoca News
by
Owen Ray
Congrats to Invoca Academy’s First Scholars!
Congratulations to 20 new Scholars from DAC, Media Experts, and Rise Interactive for becoming the first group of certified conversation intelligence experts!
Call Tracking
by
Blair Symes
How to Drive and Convert More Phone Leads From Google My Business
Google My Business is one of the biggest drivers of local leads. Learn the strategies multi-location marketers use to increase call conversions from GMB.
Conversation Intelligence
by
Owen Ray
How to Turn Missed Sales Calls into Revenue Opportunities
Learn how revenue execution platforms help marketers, call centers, and multi-location businesses reduce missed sales call rates and improve followups.
General
by
Derek Andersen
Contact Center Trends: Innovations to Watch in 2025
As expectations for the customer experience change, your call center must evolve to meet them. Learn our top predictions for 2025 and how you can adapt.
Paid Search
by
Blair Symes
How to Enhance Google Ads Data-Driven Attribution With Phone Call Conversions
See how to improve Google Ads attribution Google Data-Driven Attribution for phone call conversions and smart bidding. DDA now works with more conversion types.
Conversation Intelligence
by
Stacey Watkins
Capture Lost Sales with Invoca’s new Lost Sales Recovery
Missed sales calls are costing you. Learn how to use Invoca conversation intelligence to recover lost sales and reduce unanswered calls.
General
by
Derek Andersen
7 Tips for Coaching Call Center and Multi-Location Sales Teams
Want to mold your telesales team into championship-caliber players? Read this blog to learn the best coaching tactics to take your agents to the next level.
Conversation Intelligence
by
Stacey Watkins
How Invoca Works with Your Contact Center Tech Stack to Empower Agent Success
Learn how cloud-based conversation intelligence software integrated with your call center technology. It’s easier than you think!
Travel & Hospitality
by
Owen Ray
2023 Travel Trends and Tips for Tourism Marketers
Despite inflation, demand for travel remains high. Learn why connecting digital marketing to phone calls is critical for travel marketing success in 2023.
Financial Services
by
Derek Andersen
6 Financial Services Marketing Trends You Need to Know in 2025
Discover the key financial services marketing trends we’ll see in 2025, and how a revenue execution platform can help you capitalize on them.
Insurance
by
Derek Andersen
7 Tips for Insurance Marketers to Drive More Phone Leads from Paid Search
Insurance consumers often call to buy policies and those calls often come from search. Learn how to drive higher quality sales calls from your search ads.
Healthcare
by
Derek Andersen
3 Strategies to Support Your Telehealth Program with Call Tracking
Call tracking and analytics solutions help marketers optimize their digital campaigns and provide a frictionless telehealth experience. Learn more.
Healthcare
by
Derek Andersen
How to Enhance Patient Experiences with Call Tracking & Analytics
Phone calls are a critical part of the patient journey. Learn how to drive more appointment calls and create seamless call experiences.
Healthcare
by
Derek Andersen
12 Quick Tips to Drive More Dental Leads From Facebook Ads
Learn how dental marketers are leveraging Facebook ads to start more phone conversations, acquire more new patients, and boost their marketing ROI.
Healthcare
by
Derek Andersen
9 Healthcare Marketing Trends You Need to Know in 2024
Discover the key healthcare marketing trends we’ll see in 2024, and how a conversation intelligence can help you capitalize on them.
Invoca News
by
Derek Andersen
Our Top 5 Takeaways from Invoca Summit 2021
Did you miss out on Invoca Summit 2021? Or just need a refresher? Learn our top 5 takeaways from the conversation intelligence conference in this blog.
Invoca News
by
Maria Ogneva
Congrats Invoca Summit 2021 Award Winners!
Here are the winners from Invoca Summit 2021-the premier conversation intelligence conference. These are the most innovative users of conversation intelligence.
Performance Marketing
by
Derek Andersen
10 Steps to Improve Your Online Reputation Right Now
Wondering how to improve your business's online reputation? Gain insights about helpful tools and follow our 10 steps to help improve your online reputation.
Invoca News
by
Gregg Johnson
Invoca named a Leader in Forrester Wave Conversation Intelligence Report
Invoca has been named a Leader in The Forrester Wave: Conversation Intelligence: Sales And Marketing, Q4 2021 report. Learn more and download the report.
Healthcare
by
Owen Ray
Healthcare Marketing Benchmark: Are Your Competitors Outperforming You?
Learn how healthcare marketers and call center managers are using conversation intelligence to increase patient acquisition and improve patient experiences.
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