Recent Posts

Invoca’s newest speech analytics feature increases keyword spotting simplicity and accuracy in capturing critical moments in every customer call.

Learn how to improve contact center employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

Thinking about using AI conversation intelligence to improve contact center performance? Implementing conversation intelligence might be easier than you think.

Outbound phone calls are a critical piece of the customer experience for automotive service centers. Learn the 6 types of outbound calls that improve CSI.

Learn our top tips to improve call connection rates at your dealerships, reducing missed calls and unconverted revenue as a result.

Direct-to-consumer or D2C car sales models are becoming more popular. Are car buyers ready for D2C? See how digital dealerships are bridging the gap.

Whether you missed Invoca Summit 2022 or need a refresher, check out this blog to learn our top 5 takeaways from the event.

Inflation is at a 40-year high. Everyone is thinking about how the economy will impact their business. Here are some tips to help you emerge a stronger company.

The winners of the Invoca Summit Awards are the most innovative conversation intelligence users and Invoca partners out there. See who won in 2022!

Invoca Summit 2022 starts on October 3rd! Have you registered for the virtual event yet? If not, maybe this sneak peek can entice you...

Learn what automotive cost per lead (CPL) is, how to calculate it at your dealerships, why this metric is important, how you can reduce it, and more.

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

Check out the finalists for the 2022 Invoca Summit Awards! Register for the premier conversation intelligence conference today.

Learn how you can drive more revenue from the contact center and provide superior customer service with AI-powered quality assurance.

If any part of the call experience isn’t up to par, it can be costly to your dealerships. Learn how to create seamless call experiences that convert more leads.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

Check out the speakers presenting at Invoca Summit 2022. Summit is the premier conversation intelligence conference for marketing, contact center, and CX pros.

See how car buyers are responding to dealer markups and market adjustments and how you can restore brand loyalty and trust in your dealership.

Voice of the customer data can help you increase revenue growth and improve CX. Learn the strategies and technology you need to capture VoC insights at scale.

We're putting a spotlight on our most inspiring customers! Today's feature is Taylor Stanley, director of marketing at Rick’s Custom Fencing & Decking.

The contact center is one of the most important customer service channels. Learn how to deliver seamless experiences that increase customer satisfaction.

Learn why automotive marketers need attribution for phone leads driven by digital marketing and how to get attribution for phone leads with call tracking.

Learn how Five9 and Invoca have partnered to bring digital journey data to the contact center agent to personalize call experiences.

Calls are a crucial piece of the automotive buying journey. Learn how much your missed calls could be costing you, and how you can recoup revenue from them.