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Blog
Recent Posts
Invoca News
by
Gregg Johnson
Invoca Raises $83M in New Funding to Expand Our Conversation Intelligence Platform
Learn more about how Invoca will invest this funding to accelerate product innovation and lead the future of AI-powered conversation intelligence.
Healthcare
by
Derek Andersen
5 Mistakes that Are Harming Your Healthcare Appointment Conversion Rate
Today's patients demand convenience from healthcare providers. Learn how you can deliver seamless experiences that improve your appointment conversion rate.
Revenue Execution Heroes
by
Nina Andres
Revenue Execution Hero Spotlight: Ann Armstrong
We're putting a spotlight on our most inspiring customers! Today's Revenue Execution Hero is Ann Armstrong from Hazelden Betty Ford Foundation.
General
by
Grant Burchfield
Invoca Launches EMEA Expansion in Partnership with Five9
We're thrilled to announce we're expanding into the EMEA market! Learn more about our launch and how you can become one of our valued international partners.
Paid Search
by
Derek Andersen
Google Marketing Live 2024 Recap: 6 Crucial Takeaways
On May 21st, marketers from around the world tuned in for Google Marketing Live. Learn about the new AI-powered innovations that Google announced.
Invoca News
by
Owen Ray
Oh, How We’ve Grown! Celebrating the 1-year Anniversary of Invoca’s Acquisition of DialogTech
Invoca acquired DialogTech a year ago today. Here's what has happened since.
Conversation Intelligence
by
Owen Ray
7 Ways to Improve the Call Experience for Multi-Location Businesses
Learn how franchises and multi-location businesses can track, measure, and analyze customer phone calls with conversation intelligence to convert more leads.
Conversation Intelligence
by
Derek Andersen
5 Criteria for Successful Automotive Sales and Service Call Scoring
Learn our top five criteria for a successful automotive sales and service call, and how you can use conversation intelligence to automate call scoring.
General
by
Zach Hendrix
5 Key Takeaways from Digital Dealer East
Digital Dealer 2022 is officially wrapped! Learn our top takeaways from the event as well as predictions for the future of the automotive industry.
Conversation Intelligence
by
Blair Symes
Multi-Location and Franchise Brands Improve CX and Conversions With Invoca
See how multi-location businesses and franchises improve customer experiences and conversion rates with Invoca conversation intelligence.
Revenue Execution Heroes
by
Nina Andres
Revenue Execution Hero Spotlight: Jeff Arduino
Today's Revenue Execution Hero is Jeff Arduino, National Director of Sales and Resident Experience at Spectrum Retirement Communities.
Healthcare
by
Derek Andersen
How to Personalize the Patient Journey with Conversation Intelligence
Leading healthcare providers use conversation intelligence. Learn how it helps them create personalized experiences that fuel patient acquisition and retention.
Invoca News
by
Derek Andersen
Invoca Named an Inc. Best Workplace for the Eighth Consecutive Year
Invoca is a great place to work! See why Inc. Magazine has named Invoca a Best Workplace for eight years running.
Revenue Execution Heroes
by
Nina Andres
Revenue Execution Hero Spotlight: Matteo Togni
We're putting a spotlight on our most inspiring customers! Today's feature is Matteo Togni, a senior manager of digital product in the automotive industry.
Call Tracking
by
Derek Andersen
The Ultimate List of Call Tracking and Conversation Intelligence Statistics for 2023
Get the latest call tracking and conversation intelligence statistics. Learn how tapping into insights from phone conversations can help you drive more revenue.
General
by
Grant Burchfield
How Joining Invoca’s Channel Partner Program Helps You Drive More Revenue
Learn how Invoca works, how it can make your customers and your business more successful, and how to become one of our valued channel partners.
Revenue Execution Heroes
by
Nina Andres
Revenue Execution Hero Spotlight: Chris Erckert
We're putting a spotlight on our most inspiring customers! Today's feature is Chris Erckert, Channel Director at BBQGuys.
Revenue Execution Heroes
by
Nina Andres
Revenue Execution Hero Spotlight: Noah Brooks
We're putting a spotlight on our inspiring customers! Today's feature is Noah Brooks, Manager of Digital Engagement & Analytics for University Hospitals
Healthcare
by
Derek Andersen
Alleviate Healthcare Staffing Shortages with More Efficient Contact Centers
Many healthcare contact centers are currently strained due to staffing shortages. Learn how Invoca helps leading healthcare providers do more with less.
Revenue Execution Heroes
by
Nina Andres
Revenue Execution Hero Spotlight: Lorenzo Clark
For our Revenue Execution Heroes series, we put a spotlight on our most inspiring customers! Today's feature is Lorenzo Clark, VP of Sales at Windstream
General
by
Derek Andersen
Top Contact Center Takeaways from Enterprise Connect 2022
Did you miss out on Enterprise Connect 2022? Check out our top takeaways from the event to discover the latest contact center tips, trends, and technologies.
Marketing Analytics
by
Stacey Watkins
Google Analytics 4: The Complete Guide to Switching to GA4
Google Analytics 4: The Complete Guide to Switching to GA4
Invoca News
by
Derek Andersen
Visit Invoca at Adobe Summit 2022 to Learn How to Personalize Digital-to-Call Experiences
Invoca is a Gold Sponsor of Adobe Summit 2022! Learn how to personalize the digital-to-call experience with Invoca’s Adobe Experience Cloud integrations.
General
by
Grace Lau
How to Manage, Analyze, and Reduce Your Customer Churn Rate
When left unchecked, a high customer churn rate can harm your business's revenue. Learn how to calculate churn, how to analyze it, and how to reduce it.
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