Exclusive Sneak Peek: Invoca Summit 2022

min read
Exclusive Sneak Peek: Invoca Summit 2022

Invoca Summit 2022 is almost here! On October 3-4, our customers and partners from Google, Five9, DIRECTV, Yext, Mutual of Omaha, and more will share the latest strategies for reducing customer acquisition costs and churn, creating differentiated customer experiences, and driving revenue growth with conversation intelligence. Our star-studded lineup also includes Celeste Headlee, award-winning NPR journalist, and author of “We Need To Talk – How To Have Conversations That Matter”. 

Have you registered for the virtual event yet? If not, maybe this sneak peek can entice you. In these videos, you'll see how some of our Invoca Summit Award finalists are using Invoca conversation intelligence to optimize marketing performance, improve contact center performance, and provide great customer experiences. You can check out the full agenda at this link and save yourself a spot here.

Keynote Speaker: Celeste Headlee, Award-Winning NPR Journalist

Celeste Headlee is an award-winning NPR journalist, author, and internationally recognized expert on conversation and communication. In her keynote session, “Conversations Powering Human Connections: How to Have Customer Conversations that Count,” she’ll share her top tips for how you can have more productive conversations and become an exceptional listener. You’ll walk away with actionable insights that you can use to transform your personal and professional conversations, and influence how your organization approaches conversations with its customers. 

In 2016, Celeste gave one of the most-viewed TED talks of all time. Her presentation, called “10 Ways to Have a Better Conversation” has racked up tens of millions of views. Check it out below:

How ATI Physical Therapy Uses Invoca to Measure Return on Ad Spend

ATI is a leading physical therapy provider with over 900 locations across the U.S., serving over 200,000 patients every year. At Summit, Dennis Haupt, digital marketing manager at ATI Physical Therapy will share how Invoca conversation intelligence has helped him improve ROAS and drive more appointments at a lower cost. ATI Physical Therapy is up for the Best Upgrade of the Year award. Click here to register and see if they win!

How Rick's Custom Fencing & Decking Uses Invoca to Automate Call Quality Assurance

Rick's Custom Fencing & Decking is one of the largest retailers of fencing and decking in the Pacific Northwest. The Rick's Custom Fencing & Decking team uses Invoca to automate call quality assurance and ensure their salespeople give customers a great experience. At Summit, Taylor Pawley, director of marketing at Rick's Custom Fencing & Decking will share how sales teams can use conversation intelligence to improve close rates and drive more revenue. Click here to register and see if they're on top of the podium at Summit!

How Alpaca Audiology Uses Invoca to Improve Contact Center Performance

Alpaca Audiology is a hearing aid company overseeing 13 regional brands, operating more than 200 best-in-class clinics across the country. Alpaca Audiology uses Invoca to improve contact center performance. At Summit, Karma Dunnel, VP of Contact Center Operations at Alpaca Audiology will share how contact center teams can use conversation intelligence to track leads through the entire journey — from first touch to sale. Alpaca Audiology is a finalist for the Rookie of the Year Award. Click here to register and see if they take home a trophy!

How Spectrum Retirement Used Invoca to Pivot its Marketing Strategy During a Crisis

Spectrum Retirement Communities, LLC, headquartered in Denver, Colorado, is a leading operator of retirement, assisted living, and memory care communities, with 48 locations in 10 states. The company’s mission is simple: to create communities where seniors thrive. However, carrying out that mission is a complex undertaking — especially when a global health crisis like the COVID-19 pandemic hit. Spectrum was one of the first Invoca customers to use Signal AI to track pandemic-related calls and pivot its marketing strategy to provide the best experience possible for its residents and their families. 

Spectrum Retirement is a finalist for the Best Cross-Channel Customer Experience Strategy award. Click here to register and see if they win!

Register for Invoca Summit 2022

Don’t fall victim to FOMO — register for Invoca Summit to see all these exciting sessions and more! 

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