Invoca Summit is our favorite time of year because we get to work with a bunch of our awesome customers and partners to bring you the best conversation intelligence event out there. The most exciting part of the conference is the Invoca Summit Awards, because we get to celebrate the amazing accomplishments of our customers and partners and recognize all of the work you do to drive success at your organizations. Ask any Invocan what drives them everyday and gives them the most satisfaction, and the answer will be “helping our customers succeed!”
Invoca has grown quite a bit in the last few years, and that means the Invoca Summit Awards have to keep getting bigger, too. This year, we’ll be recognizing our most sophisticated and innovative customers and partners across 10 different categories, so this year we’ll be handing out some serious hardware.
Of course, you gotta attend Summit to see who wins, so don’t to forget to register! Are you ready to see who made the cut this year? Here are all of the Invoca Summit Award finalists. Congratulations and mad high-fives from all of us at Invoca!
The Rookie of the Year finalists are customers who've been live on Invoca for less than a year and have understood the value of using Invoca from the very start. They’ve demonstrated outstanding dedication to not only quickly getting up and running, but also embracing conversation intelligence with enthusiasm and passion. In their short tenure with Invoca, the Rookie of the Year has realized measurable and meaningful impact.
Congratulations to our finalists Alpaca Audiology, Atria Senior Living, Pearson Education, and UW Health!
The Visionary of the Year award finalists make the most of their investment through a strong vision, but more importantly their ability to execute on it. They demonstrate how to fully use Invoca technology in new and innovative ways to exceed business objectives and drive transformational growth in their businesses. These visionaries continually inspire our platform and product teams to make improvements that impact the broader Invoca community.
Let’s hear it for our visionaries at Renewal by Andersen, RingCentral, Robert Half, Starkey Hearing Technologies!
The thought Leader of the Year is a customer who speaks publicly about their expertise and the innovative ways in which they are using conversation intelligence to drive value and business results. They provide public testimonials, participate regularly in thought leadership opportunities, and are widely considered subject matter experts. Thank you to our Thought Leaders of the Year for your contributions to the broader community!
Congratulations to the Thought Leader of the Year finalists: Chris Pace at Banner Health; Mark Roblez at MoneySolver; Tim Mogler at Mutual of Omaha; and Jeff Arduino at Spectrum Retirement.
For the Best use of Conversation Intelligence in a Contact Center award, our finalists have maximized their use of conversation intelligence in the contact center to not only improve operational efficiencies, but also the customer and employee experience.
Congratulations to all of our finalists at Bay Alarm Medical, Kinetic by Windstream, MoneySolver, and Rick’s Custom Fencing and Decking!
The teams we’re recognizing for the Best Cross-Channel Customer Experience Strategy make pivotal changes in their customers’ experience. By using insights uncovered with Invoca they can better collaborate across channels. They demonstrate excellence in using conversation intelligence to increase ROI, improve customer acquisition rates, and create better customer experiences.
Let’s give it up for our finalists at Aspen Dental, BBQGuys, DIRECTV, and Spectrum Retirement!
The Best Upgrade of the Year award finalists are Invoca customers who have recently transitioned to Invoca from DialogTech. Similar to Rookie of the Year, these organizations have embraced Invoca’s conversation intelligence, seeing a swift and meaningful impact within months of upgrading from the DT platform to the Invoca platform.
The finalists for Best Upgrade of the Year are ATI Physical Therapy, Banner Health, Oceania Cruises and Regent Seven Seas Cruises, and Sentry Insurance. Congratulations!
Last but certainly not least, our final customer award category is the Performance Marketer of the Year. Our finalists demonstrate excellence in partnership and business development by consistently providing growth opportunities and value to their Brand partners. Let’s make some noise for our finalists at Apollo Interactive, Intelsio, Infinity Sales Group, and ThomasARTS!
That’s a wrap on our customer awards. Congrats to all our finalists and thank you for your ongoing partnership and commitment to Invoca. We’re here because of you and we’re super excited to share in your success. Now for the partner award finalists!
The Break-through Partner of the Year finalists are partners or agencies that have introduced a new and exciting turnkey integration that brings additional value to the broader Invoca community. These partners are thinking of innovative ways to use Invoca conversation intelligence. This approach force-multiplies the reach of offline data, and brings countless benefits to our joint customers.
Our Break-through Partner of the Year finalists are Neustar, Optimizely, Shift Digital, and Quantum Metric. Congratulations!
The Partner Collaboration Award finalists are technology or agency partners that consistently demonstrates a strong commitment to supporting opportunities through collaboration on events, webinars, and other promotional activities to drive visibility, awareness and ultimately, business results.
This year’s finalists are Google, Impact, Rise Interactive, and Tealium! Congrats and it’s always awesome working with you!
Last but certainly not least, are our finalists for the Partner Innovation Award, which is awarded to the technology or agency partner that consistently delivers the most creative use cases or integration ideas, helping to bring cutting edge solutions to market and driving the next generation of tools for the industry.
Our finalists are Contentsquare, Five9, Mercury Healthcare, and Salesforce. Congratulations and here’s to your continued success.