Signal AI

Tap into a goldmine of actionable conversation data
Invoca - Signal AI, tap into a goldmine of actionable conversational data

Discover and take action on your customer conversations

Conversations represent a black box of data for revenue teams, especially for businesses where consumers research online but pick up the phone when they’re further along in the purchase process.

Without deep insight into this stage of the buying journey, you're losing out on opportunities to drive 15-20% more conversions from digital and offline campaigns. Until Now.

Signal AI Conversation Analytics

Signal AI gives you an unprecedented view into conversation data from high-intent consumers — such as purchases made or promotion inquiries. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to drive more revenue-generating calls, boost conversion rates, and optimize the buying experience.
Compared to conventional call analytics tools, Signal AI provides deeper insight into the unique conversations happening between a businesses’ buyers and agents — often uncovering conversation patterns and behaviors that you didn’t know existed — with consumer-level data that can be made actionable across platforms like Google, Salesforce, and Facebook in real time.
Signal AI gives marketers an unprecedented view into conversation data from high-intent consumers

How it works

step 1
Signal AI analyzes your previous calls and automatically groups conversations into topics based on similarities in speech patterns
step 2
Identify the call topics and outcomes you want to track using a custom-generated predictive model.
Identify the call outcomes you want to measure.
step 4
Automatically push these conversions to your preferred platforms, so you can optimize spend, improve experiences, and drive more revenue.
step 3
Predictive models are applied against against live calls to detect conversation topics and outcomes in real-time.

The Most-Awarded Conversation Intelligence Solution

Invoca was the only conversation intelligence solution included in The Forrester New Wave™: AI-Fueled Speech Analytics Providers, Q2 2018, having received an overall Strong Performer rating and the top scores possible for real-time speech analytics, business insights, and product roadmap criteria.
Invoca - AI Excellence Award 2019 WinnerInvoca - CB Insights AI 100 WinnerInvoca - AI Breakthrough Award Winner
Invoca - PCI DSS CompliantInvoca - AI Breakthrough Award WinnerInvoca - HIPAA Compliant

100% Consumer Privacy Compliant

Invoca is fully PCI DSS, SOC 2 Type 2, and HIPAA compliant with all call analytics features, including Signal AI, enabled. Signal AI has analyzed millions of conversations across multiple industries, including banking and healthcare, and our analysis methodology conforms to the strictest level of data governance. Data is anonymized at each step of the model training and application process.
Invoca is advancing state of the art call classification.
Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018

Discover the power of AI-driven conversation intelligence:

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