Recent Posts

We're putting a spotlight on our most inspiring customers! Today's feature is Taylor Stanley, director of marketing at Rick’s Custom Fencing & Decking.

The contact center is one of the most important customer service channels. Learn how to deliver seamless experiences that increase customer satisfaction.

Learn why automotive marketers need attribution for phone leads driven by digital marketing and how to get attribution for phone leads with call tracking.

Learn how Five9 and Invoca have partnered to bring digital journey data to the contact center agent to personalize call experiences.

Calls are a crucial piece of the automotive buying journey. Learn how much your missed calls could be costing you, and how you can recoup revenue from them.

See how you can reduce call center agent attrition by creating a coaching process that agents love and using AI to automatically QA and score your calls.

To cater to today’s automotive consumer, dealerships and service centers need to provide top-notch online and phone call experiences. Learn how in this post.

Paid search in the automotive industry is getting more competitive. Learn our top 9 tactics to drive more automotive leads from search ads.

Learn how to improve IVR interactive voice response systems to improve conversion rates and caller experience for multi-location businesses and franchises.

With reduced inventory and increased demand for new and used cars, competition between dealerships is fierce. Learn how call attribution can give you an edge.

Using secret shoppers to monitor call handling quality is inefficient and biased. Learn how you can use AI to automatically QA your calls instead.

Many contact centers face high turnover rates. Learn how to create positive, productive coaching changes that boost talent retention.

First call resolution (FCR) is a measure of how quickly and effectively your agents can address customer issues. Learn our top tips to improve your FCR.

Callers have higher expectations for customer service than ever. Learn 6 phone skills that will help your sales team delight customers and convert more leads.

Brand loyalty is harder to earn in 2024 than ever. Learn what brand loyalty is, why it's important, and our top strategies to build it with your customers.

Learn what conversation intelligence is, how leading brands use it, and it can help you increase your profitability in an uncertain economic landscape.

Learn more about Invoca's new customer community.

Learn how to increase your dealership's CSI score, how to calculate and use CSI scores, and improve CSI scores with conversation intelligence.

We're putting a spotlight on our most inspiring customers! Today's feature is Tim Mogler, a senior account manager in the insurance industry.

Automation has obvious benefits for customer service efficiency, but businesses must tread a fine line to take advantage of it without losing the human touch.

Learn how your franchise can use conversation intelligence to standardize the phone call experience across every location and increase call conversion rates.

We're putting a spotlight on our most inspiring customers! Today's feature is Kellyanne Perez-Vera, marketing activations manager at Verizon.

Hear from one of our senior software engineers about how to be a better ally, find your authentic self, and how Invoca supports its LGBTQ+ community.