Recent Posts

Invoca Summit 2022 starts on October 3rd! Have you registered for the virtual event yet? If not, maybe this sneak peek can entice you...

Learn what automotive cost per lead (CPL) is, how to calculate it at your dealerships, why this metric is important, how you can reduce it, and more.

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

Check out the finalists for the 2022 Invoca Summit Awards! Register for the premier conversation intelligence conference today.

Learn how you can drive more revenue from the contact center and provide superior customer service with AI-powered quality assurance.

If any part of the call experience isn’t up to par, it can be costly to your dealerships. Learn how to create seamless call experiences that convert more leads.

Expectations for the customer experience are at an all-time high. Learn how customer care teams use AI to scale their efforts and improve satisfaction.

Check out the speakers presenting at Invoca Summit 2022. Summit is the premier conversation intelligence conference for marketing, contact center, and CX pros.

See how car buyers are responding to dealer markups and market adjustments and how you can restore brand loyalty and trust in your dealership.

Voice of the customer data can help you increase revenue growth and improve CX. Learn the strategies and technology you need to capture VoC insights at scale.

We're putting a spotlight on our most inspiring customers! Today's feature is Taylor Stanley, director of marketing at Rick’s Custom Fencing & Decking.

The contact center is one of the most important customer service channels. Learn how to deliver seamless experiences that increase customer satisfaction.

Learn why automotive marketers need attribution for phone leads driven by digital marketing and how to get attribution for phone leads with call tracking.

Learn how Five9 and Invoca have partnered to bring digital journey data to the contact center agent to personalize call experiences.

Calls are a crucial piece of the automotive buying journey. Learn how much your missed calls could be costing you, and how you can recoup revenue from them.

See how you can reduce call center agent attrition by creating a coaching process that agents love and using AI to automatically QA and score your calls.

To cater to today’s automotive consumer, dealerships and service centers need to provide top-notch online and phone call experiences. Learn how in this post.

Paid search in the automotive industry is getting more competitive. Learn our top 9 tactics to drive more automotive leads from search ads.

Learn how to improve IVR interactive voice response systems to improve conversion rates and caller experience for multi-location businesses and franchises.

With reduced inventory and increased demand for new and used cars, competition between dealerships is fierce. Learn how call attribution can give you an edge.

Using secret shoppers to monitor call handling quality is inefficient and biased. Learn how you can use AI to automatically QA your calls instead.

Many contact centers face high turnover rates. Learn how to create positive, productive coaching changes that boost talent retention.

First call resolution (FCR) is a measure of how quickly and effectively your agents can address customer issues. Learn our top tips to improve your FCR.