Contact Center
What Is Call Center Stress Syndrome?
Are your call center agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.
15 Customer Service Phrases to Avoid and Why
In this post, we’ll cover 15 phrases your contact center agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.
23 Statistics B2C Sales Leaders Can’t Ignore in 2025
This year, B2C sales teams are navigating rapid technological advancements and shifting consumer expectations. Learn the top statistics you need to thrive.
What Makes Invoca the Best Call Analytics AI for Marketing and Contact Centers
Learn what makes Invoca the best conversation analytics software for marketing and contact centers. Advanced AI, ease of use, and accuracy make Invoca #1.
How to Create a Data-Driven Culture to Drive Revenue Growth
Build a data-driven culture to boost revenue. Break down data silos, empower teams with analytics skills, and connect online & offline data for a holistic view.
Revenue Growth Slowed by B2C Brands’ Struggle With Marketing and Sales Team Alignment
New data report reveals how sales and marketing team alignment at B2C brands impacts the buying journey and revenue growth. Get the report.
Build Your Action Plan for Improved Customer Satisfaction
Is your customer service team stuck in a performance rut? Build your action plan with these suggestions and watch customer satisfaction improve.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
up next
How Invoca Signal Discovery Works
2:53
min
up next
Our customers talk about the value of Invoca
2:47
min
up next
How VITAS Healthcare uses Invoca
3:11
min
up next
