Contact Center
How Contact Center AI Solutions Are Transforming Businesses
AI is transforming contact centers by providing intelligent automation, enhancing customer experiences, and improving agent efficiency. Learn more in this post.
5 Ways to Improve Your Contact Center Conversion Rates with AI
Learn how contact centers can use artificial intelligence (AI) and conversation intelligence to convert more leads and drive more revenue.
60% of Contact Center Agents Plan to Leave Their Jobs — Here’s Why
In our recent survey, 60% of contact center agents said they’re “very likely” to leave their jobs in the next six months. Learn why in this post.
What You Can Do to Prevent Call Center Burnout
Call center burnout is a common issue among employees. Learn what strategies you can implement to prevent burnout and improve employee well-being.
10 of The Funniest, Weirdest Call Center Stories According to Reddit
I dug deep into the catacombs of Reddit to compile this list of strange tales. I also sprinkled in findings from our new State of the Contact Center research.
New Contact Center Report: AI Underutilized, but It's Key to Improving Performance
Get the 2023 State of the Contact Center report to learn what drives agent satisfaction and how AI technology is enabling contact center success.
5 Challenges of Contact Center Management and How to Overcome Them
Learn the top challenges of contact center management and discover how to overcome them to enhance productivity & customer satisfaction.