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Contact Center

Boost Contact Center Revenue with Invoca PreSense for Genesys Cloud

Learn how Invoca PreSense enhances contact center performance by connecting real-time data on callers’ digital activity with Genesys Cloud.

by

Jane Irene Kelly

Call Center Agent Training: Strategies and Best Practices

Discover the latest strategies for building a call center training program. Learn how these best practices and tech tools can help your team succeed.

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How to Improve Contact Center Employee Satisfaction (ESAT)

Learn how to improve contact center employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

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How to Train Contact Center Agents: 13 Tips to Boost Performance

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

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5 Ways Contact Centers Use Analytics to Convert More Callers to Customers

Learn how contact center leaders can use call analytics software to gain actionable insights to improve performance and drive more conversions.

by

Jane Irene Kelly

Contact Center Automation Trends: What to Expect in 2025

Stay updated on contact center automation trends and understand how emerging tech is reshaping operations, enhancing efficiency, and improving service.

by

Jane Irene Kelly

AI in the Contact Center: Benefits & 6 Powerful Examples

Discover real-case examples like MoneySolver, AutoNation, and Windstream. Using AI-powered quality assurance, analytics, and intelligent routing.

by

Jane Irene Kelly

20 Call Center Best Practices for Top-Notch Customer Service

Learn the 20 best call center practices that you should implement in your organization to improve performance and customer satisfaction.

by

Jane Irene Kelly

10 Steps to Create a Better Call Center Environment

Call centers are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

by

Jane Irene Kelly

10 Innovative Ideas to Improve Customer Service

Customer experience expectations are higher than ever. Learn 10 ideas you can institute quickly and easily to improve customer service at your organization.

Videos

What Can You Do with Invoca Conversation Intelligence?

2:18

min

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Sr. Marketing Leaders on the Business Impact of Invoca

How Invoca Signal Discovery Works

2:53

min

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Why Invoca is a “Must Have” for DIRECTV

Our customers talk about the value of Invoca

2:47

min

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How Invoca Helps ATI Understand Return on Investment

How VITAS Healthcare uses Invoca

3:11

min

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What Can You Do with Invoca Conversation Intelligence?

Resource library

Learn best practices

Take a deep dive into Invoca call tracking and conversational analytics with case studies, whitepapers, videos, analyst reports, and more.

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The Ultimate Guide to Conversation Intelligence for the Contact Center

The Ultimate Guide to Conversation Intelligence for the Contact Center

In this interactive guide, you’ll learn everything about using conversation intelligence in the contact center from automated QA to agent coaching to call routing.

Invoca + Google Ads Success Stories

Invoca + Google Ads Success Stories

We collected the top Google Ads and Invoca success stories in this guide. Discover how cutting-edge brands boost their ROAS with Google Ads plus Invoca.

The Paid Search Playbook for Driving Phone Leads to Locations & Franchises

The Paid Search Playbook for Driving Phone Leads to Locations & Franchises

Learn how marketers at multi-location brands can generate more valuable phone calls and improve ROAS from paid search.