Contact Center
AI for Sales: Top Tools to Enhance Your Bottom Line
Discover how AI for sales transforms efficiency by automating tasks, analyzing data, and improving customer engagement to boost revenue.
On-Premise vs. Cloud Contact Centers: Which Is Right for Your Business?
Discover the pros and cons of on-premise and cloud contact centers. Learn how to make the best decision for your business based on budget, security, and more.
15 Top Tips to Manage Virtual Call Center Agents
For all the benefits virtual call center agents can provide, managing remote workers can be challenging. Learn our top tips to coach remote call center agents.
6 Reasons for High Call Volume — and How to Manage It!
The more calls you get the better right? Not quite. Too many calls can be harmful. Here're 6 reasons why your call volume may be out of control & how to tame it
What Is IVR (Interactive Voice Response)? 7 Use Cases
IVRs allow callers to self-route to the best destination. Learn how to use them to generate leads, improve customer support, increase efficiency, and cut costs.
Contact Center Experience: Basics and Strategies for Improvement
Contact center experience is vital for customer satisfaction. Explore the basics and discover strategies to improve your contact center's performance.
Understanding Speech Analytics in Call Centers: Benefits and Tips
Discover how speech analytics call center technology can transform your customer service and increase efficiency with real-time insights.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
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How Invoca Signal Discovery Works
2:53
min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
3:11
min
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