Contact Centre
How Invoca Customers Use PreSense to Improve Call Experiences
PreSense can dynamically route calls based on customer intent, and it can pass this intent data on to agents before they answer the call. See how it works.
Invoca PreSense Delivers a Faster, More Delightful Call Experience
Invoca PreSense gives agents real-time insights about why customers are calling right in their screen pops, allowing them to provide seamless experiences.
Understanding Call Centre Productivity: The Ultimate Guide
Learn how to optimise call centre productivity with proven strategies to boost agent performance and elevate customer satisfaction.
7 Challenges of Contact Centre Management and How to Overcome Them
Learn the top challenges of contact centre management and discover how to overcome them to enhance productivity & customer satisfaction.
How to Improve Mental Health and Stress Among Call Centre Employees
Call centres are notoriously stressful, with high rates of burnout and turnover. Learn how you can improve the work environment for your agents.
AHT Meaning in Contact Centres: Impact and How It Is Calculated
Understand the AHT meaning in contact centres, how it impacts customer satisfaction, and discover strategies to measure and reduce handle time.
Contact Centre Compliance Explained: Impacts and How to Manage
Learn key contact centre compliance requirements, their impact on operations, and strategies to stay compliant while ensuring customer trust.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
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How Invoca Signal Discovery Works
2:53
min
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Our customers talk about the value of Invoca
2:47
min
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How VITAS Healthcare uses Invoca
3:11
min
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