Derek Andersen

In 2025, marketers are capturing more data than ever before. Learn how to use it to personalize experiences and boost ROI.

Discover the latest AI statistics for 2025 and see how it's revolutionizing industries. From healthcare to marketing, AI adoption is on the rise.

Retail ad spend is rising and marketers are failing to connect the consumer journey. Learn retail marketing statistics to help you form your 2025 strategy.

Learn what top automotive marketers are planning for 2025 and beyond. Get tips for how you can keep up with the competition.

With the right technology, marketers can collect consumer data from every touchpoint. Does your team have the right mix of data to meet its goals?

The digital marketing landscape is more competitive than ever. We compiled these stats to help you assess the competition and improve your strategy.

Learn how to improve contact center employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

In this post, we’ll cover 15 phrases your contact center agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.