Derek Andersen

Learn the latest statistics about the call centre experience, call centre technology, and how cutting-edge managers are gearing up for 2026.

Learn why 35% of consumers are indifferent to AI — and how brands can turn neutral buyers into loyal customers with human-centred AI experiences.

Learn 5 key insights from Google’s Don Batsford on how AI is reshaping search, personalisation, and marketing in this episode of the Invoca podcast.

Google AI Mode is fundamentally changing search. Learn the key ranking factors for AI Mode and tips to optimize your strategy in this new landscape.

Creating a truly loathsome AI experience requires dedication, persistence, and a complete disregard for everything your users actually want. Learn how!

In this podcast episode, we sat down with Kinetic CMO Cliff Dinwiddie and National VP and Head of Sales Lorenzo Clark. Learn our top 5 takeaways!

With the right technology, marketers can collect consumer data from every touchpoint. Does your team have the right mix of data to meet its goals?

The world of voice search is exploding 2026. Read the top voice search statistics digital marketers need to know in this changing landscape.

In episode one of our podcast, we sat down with Michelle Barbo, Chief Revenue Officer at eHealth. Learn the top takeaways from our conversation.