Derek Andersen

It's more important than ever to know how to measure brand awareness and the benefits of doing so. Uncover 20 need-to-know brand awareness metrics.

Discover the latest AI statistics for 2025 and see how it's revolutionizing industries. From healthcare to marketing, AI adoption is on the rise.

Learn what top automotive marketers are planning for 2025 and beyond. Get tips for how you can keep up with the competition.

The digital marketing landscape is more competitive than ever. We compiled these stats to help you assess the competition and improve your strategy.

Learn how to improve contact center employee satisfaction (ESAT) to retain more agents, increase productivity, and provide better customer service.

The average call center turnover rate has reached 45%. Learn how you can train agents to improve retention in remote and hybrid work environments.

In this post, we’ll cover 15 phrases your contact center agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.

Learn how AI can help you identify buying intent and how you can use these insights to create seamless customer experiences that build loyalty.

This year, B2C sales teams are navigating rapid technological advancements and shifting consumer expectations. Learn the top statistics you need to thrive.