Telecommunications

See how telecom companies use call tracking and conversational analytics to optimize marketing and create better customer experiences.

How Conversation Intelligence Drives Digital Transformation for Telcos

Laurence Santy
Conversation Intelligence is reshaping how Telcos are adapting to digitization. Here's how this technology provides an edge in the new customer-centric world.
by
Ian Dailey

How to Optimize Digital Marketing Campaigns with Call Tracking and Analytics in 4 Steps

Learn how to use call tracking data to optimize marketing campaigns for higher-quality calls.
by
Justin Bell

What the 2021 STIR/SHAKEN Deadline Means for Call Fraud Prevention

Telecoms must now implement STIR/SHAKEN protocols to stop robocalls and call fraud. Here’s how Invoca is helping stop call fraud and toll-free traffic pumping.
by
Owen Ray

See How Viasat Increased its Conversion Rate 74% with Conversation Intelligence

Learn how satellite broadband provider Viasat uses conversation intelligence software to increase conversion rates and make its call center more efficient.
by
Owen Ray

How Windstream Uses Invoca to Exceed Subscriber Goals & Reduce CPA

Learn how Windstream Communications uses Invoca conversation intelligence software to exceed subscriber goals and reduce customer acquisition costs.
by
Debby Haynam

See Why These Marketers Use Call Tracking and Conversational Analytics

Seven marketers describe how they use call tracking and conversational analytics software to optimize their marketing efforts. Learn more.
by
Justin Bell

How Invoca is Fighting Call Fraud and Robocalls in 2020

Robocalls, toll-free pumping, & call fraud cost businesses and consumers billions & kill call center productivity. Here's how Invoca is fighting call fraud.
by
Debby Haynam

How Frontier Communications Drives Authentic Customer Engagement

Frontier Communications uses inbound customer call data to strategically build relationships with its customers, which is critical.
by
Owen Ray

Invoca Call Tracking and Analytics Helps DISH Boost Conversion Rates

See how DISH Network uses Invoca call intelligence to create a highly personalized phone experience that converts more shoppers.
by
Owen Ray

Frontier Communications Adds $4 million in Revenue with Invoca Call Tracking

With Invoca, Frontier optimized spend and generated more revenue with the same spend. After 6 months campaign response rates improved by 66%!

Videos

What Can You Do with Invoca Conversation Intelligence?

2:18
min
up next
Senior Marketing Leaders on the Business Impact of Invoca
Sr. Marketing Leaders on the Business Impact of Invoca

How Invoca Signal Discovery Works

2:53
min
up next
How Invoca Signal Discovery Works
Why Invoca is a “Must Have” for DIRECTV

Our customers talk about the value of Invoca

2:47
min
up next
How VITAS Healthcare uses Invoca
How Invoca Helps ATI Understand Return on Investment

How VITAS Healthcare uses Invoca

3:11
min
up next
What Can You Do with Invoca Conversation Intelligence?
What Can You Do with Invoca Conversation Intelligence?

Resource library

Learn best practices

Take a deep dive into Invoca call tracking and conversational analytics with case studies, whitepapers, videos, analyst reports, and more.

Read More Resources
The Ultimate Guide to Conversation Intelligence for the Contact Center
eBook
The Ultimate Guide to Conversation Intelligence for the Contact Center
In this interactive guide, you’ll learn everything about using conversation intelligence in the contact center from automated QA to agent coaching to call routing.
Invoca + Google Ads Success Stories
eBook
Invoca + Google Ads Success Stories
We collected our top Invoca and Google Ads success stories in this guide. Learn how our Google Ads integration can take your search marketing to the next level!
The Paid Search Playbook for Driving Phone Leads to Locations & Franchises
eBook
The Paid Search Playbook for Driving Phone Leads to Locations & Franchises
Learn how marketers at multi-location brands can generate more valuable phone calls and improve ROAS from paid search.

Get expert tips on marketing, call tracking, and conversation intelligence AI delivered straight to your inbox every two weeks. Join thousands of marketing and contact center professionals and subscribe today!