General
See how these companies use call tracking and conversational analytics to optimize marketing and create better customer experiences.
What Are Chatbots and Are Consumers Ready to Talk to Them?
The next generation of voice- and text-based chatbots are more human. But are consumers ready to talk to bots? Are they always a viable substitute for a human?
12 Ways You Can Personalize The Entire Caller Experience
Marketers are making strides in personalizing digital experiences, but what about phone calls? Learn how to create seamless call experiences in this post.
.jpg)
Marketing Predictions for 2023 From Invoca Customers
To help marketing teams prepare for next year, we spoke with several of our innovative customers about their 2023 predictions.
Invoca Employee Spotlight: Kamerynn Harrah
We chatted with Kamerynn Harrah about Invoca's culture, how he balances parenting with work, Invoca's tech book club, and more.
.png)
10 Contact Center Metrics to Monitor to Ensure a Top-Tier Customer Experience
Do you want to boost your call center performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.
Employee Spotlight: Caitlin Davis, Senior Director of Software Engineering
We chatted with Caitlin Davis about how Invoca's culture differs from other places she’s worked, why she's excited for the future of the company, and more.
Invoca Summit 2022: Our Top 5 Takeaways
Whether you missed Invoca Summit 2022 or need a refresher, check out this blog to learn our top 5 takeaways from the event.
Videos
What Can You Do with Invoca Conversation Intelligence?
2:18
min
up next
How Invoca Signal Discovery Works
2:53
min
up next
Our customers talk about the value of Invoca
2:47
min
up next
How VITAS Healthcare uses Invoca
3:11
min
up next
