General
See how these companies use call tracking and conversational analytics to optimize marketing and create better customer experiences.

Conversation Intelligence Hero Spotlight: Lorenzo Clark
For our Conversation Intelligence Heroes series, we put a spotlight on our most inspiring customers! Today's feature is Lorenzo Clark, VP of Sales at Windstream

Top Contact Center Takeaways from Enterprise Connect 2022
Did you miss out on Enterprise Connect 2022? Check out our top takeaways from the event to discover the latest contact center tips, trends, and technologies.
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What Makes a Good Call Abandonment Rate (And How Can You Achieve it)
5 great tips that can help reduce your call abandonment rate and improve call center efficiency.
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How to Manage, Analyze, and Reduce Your Customer Churn Rate
When left unchecked, a high customer churn rate can harm your business's revenue. Learn how to calculate churn, how to analyze it, and how to reduce it.
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7 Reasons for Contact Center Agent Burnout And How to Effectively Navigate It
Agent burnout can be detrimental to your contact center's performance — but don't worry, it is preventable. Learn the top strategies to keep your agents happy.
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10 Contact Center Metrics to Monitor to Ensure a Top-Tier Customer Experience
Do you want to boost your call center performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.
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Invocans Use Volunteer Time Off to Give Back to Their Communities
Every year, we’re inspired by how Invocans use their volunteer time off to make a difference in their communities. Read their stories here.