General

For our Conversation Intelligence Heroes series, we put a spotlight on our most inspiring customers! Today's feature is Lorenzo Clark, VP of Sales at Windstream

Did you miss out on Enterprise Connect 2022? Check out our top takeaways from the event to discover the latest contact center tips, trends, and technologies.

5 great tips that can help reduce your call abandonment rate and improve call center efficiency.

When left unchecked, a high customer churn rate can harm your business's revenue. Learn how to calculate churn, how to analyze it, and how to reduce it.

Agent burnout can be detrimental to your contact center's performance — but don't worry, it is preventable. Learn the top strategies to keep your agents happy.

Do you want to boost your call center performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.

Every year, we’re inspired by how Invocans use their volunteer time off to make a difference in their communities. Read their stories here. 

As expectations for the customer experience change, your call center must evolve to meet them. Learn our top predictions for 2022 and how you can adapt.

Want to mold your telesales team into championship-caliber players? Read this blog to learn the best coaching tactics to take your agents to the next level.