General
See how these companies use call tracking and conversational analytics to optimize marketing and create better customer experiences.
Create an Empathetic Call Center Coaching Culture that Boosts Retention
Many contact centers face high turnover rates. Learn how to create positive, productive coaching changes that boost talent retention.
Conversation Intelligence Hero Spotlight: Matteo Togni
We're putting a spotlight on our most inspiring customers! Today's feature is Matteo Togni, a senior manager of digital product in the automotive industry.
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What Is Brand Loyalty and How to Build It in 2023
Brand loyalty is harder to earn in 2023 than ever. Learn what brand loyalty is, why it's important, and our top strategies to build it with your customers.
6 Phone Skills Every Salesperson Needs to Convert More Leads
Callers have higher expectations for customer service than ever. Learn 6 phone skills that will help your sales team delight customers and convert more leads.
How to Improve Your First Call Resolution Rate
First call resolution (FCR) is a measure of how quickly and effectively your agents can address customer issues. Learn our top tips to improve your FCR.
Forget Secret Shoppers — How Dealerships Should Monitor Phone Lead Handling
Using secret shoppers to monitor call handling quality is inefficient and biased. Learn how you can use AI to automatically QA your calls instead.
Conversation Intelligence Hero Spotlight: Tim Mogler
We're putting a spotlight on our most inspiring customers! Today's feature is Tim Mogler, a senior account manager in the insurance industry.
Videos
Invoca call tracking & conversational analytics
1:28
min
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How Invoca Signal Discovery Works
7:54
min
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Our customers talk about the value of Invoca
1:39
min
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How VITAS Healthcare uses Invoca
3:42
min
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