John Allen

Director, SEO at 8x8
General

10 Contact Center Metrics to Monitor to Ensure a Top-Tier Customer Experience

Do you want to boost your call center performance? Monitor the metrics listed here to highlight improvements and provide top-tier customer experiences.
General

What Makes a Good Call Abandonment Rate (And How Can You Achieve it)

5 great tips that can help reduce your call abandonment rate and improve call center efficiency.

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