Jane Irene Kelly

Uncover the benefits of AI marketing analytics, from customer insights to campaign optimization, helping your team make data-driven decisions.

Explore strategies for direct-to-patient marketing in healthcare, how to implement them, and future trends that will reshape the healthcare industry.

Discover the pros and cons of on-premise and cloud contact centers. Learn how to make the best decision for your business based on budget, security, and more.

Unlock the power of sales and marketing analytics to drive growth, improve performance, and make data-driven decisions for success.

Explore key strategies for customer experience optimization to improve interactions, satisfaction, and retention across all channels.

For all the benefits virtual call center agents can provide, managing remote workers can be challenging. Learn our top tips to coach remote call center agents.

Discover how AI is revolutionizing marketing. Explore our 30 examples in CRM, SEO, eCommerce, social media, call tracking, customer service, and more.

Discover effective strategies to create a seamless omnichannel customer journey and enhance customer satisfaction across all touchpoints.

Learn the essential customer experience KPIs to measure in 2024 for optimizing satisfaction, loyalty, and business success.