Artificial Intelligence has become indispensable to modern businesses, driving innovation and growth across industries and for our customers. With the launch and massive adoption of ChatGPT, AI is now top of mind for nearly every department at every business — and that’s especially true for the marketing, e-commerce, and contact center teams Invoca serves.
At Invoca, we understand the critical role AI plays in helping businesses acquire more customers and drive revenue growth. Our mission is to empower brands to stay ahead of the curve by providing cutting-edge AI and conversation intelligence technology that delivers clear value, enabling them to grow revenue by significantly improving digital marketing and contact center performance.
Since the introduction of Signal AI in 2017, Invoca has focused on providing innovative AI solutions that deliver measurable business results — for experts and ordinary business users alike. Over the past year, I have been hearing more and more customers express their need and eagerness to deploy AI solutions. They know they need to uplevel their technology game and are turning to Invoca as an AI industry leader to help them unlock actionable insights to acquire more customers at a lower cost and solve business challenges with Invoca's unique blend of AI product offerings.
This is why I am so excited to combine generative AI and LLMs with our proven lineup of patented machine-learning and AI voice biometric technology. Our customers expect us to push the boundaries of what's possible, and we will meet their needs with innovative AI-powered solutions for marketing, e-commerce, and contact center teams to drive efficient revenue growth.
In these challenging economic times, it is more crucial than ever for companies to deploy AI solutions that drive tangible business impact. This is why we’ve chosen to do things differently than how we’re seeing other technology providers approach bringing AI to market.
We think it takes more than just getting all the new-and-shiny AI products out as fast as possible. We’re using a modular approach that combines the best of generative AI and our patented predictive AI solutions to assure we are meeting the specific needs of our customers instead of “throwing AI at the wall” with off-the-shelf models.
Our AI development plan includes a sophisticated mix of AI technologies, each carefully chosen for its ability to solve specific business challenges and deliver superior ROI—it’s all about using the right AI for the right job. These new features will complement Invoca’s broad base of patented AI technology, and we’ve also built out our AI infrastructure to enable us to quickly deliver new features.
With this in mind, we have worked tirelessly on our future AI products. Our focus is improving marketing ROI, increasing contact center productivity, and driving profitable growth in industries where building trusting, long-term relationships with customers is critical to their success.
We are also committed to developing AI solutions that are transparent, explainable, and ethical. To this effect, we also recently signed the Ethics & Integrity Charter for LLM-Based AI. By signing the Charter, Invoca has committed to building AI systems that align with its pillars of trust in conversational AI. At Invoca, we understand the importance of building trust with our customers and creating ethical AI systems that benefit everyone. You can read this post to learn more.
With Invoca's upcoming cutting-edge generative AI-powered features, consumer brands can drive revenue growth by powering digital advertising and contact center performance. Here are highlights from our 2023 AI product roadmap:
As for availability, rapid custom AI model creation, AI smart alerting, ChatGPT call summaries, and Agent Voice ID are in beta with select customers today. Structured data extraction and AI call review console will be in beta in fall 2023.
To learn more about how Invoca’s AI-powered conversation intelligence solutions can help your business, request a demo, follow our blog, or browse our resources and customer success case studies. We look forward to helping you lead the way with AI and drive your future success.