Video: How Viasat Uses Invoca to Manage High Call Volume Without Sacrificing Revenue

min read
Video: How Viasat Uses Invoca to Manage High Call Volume Without Sacrificing Revenue

In a world that has become increasingly unpredictable, human-to-human conversations have become more important to consumers than ever. As many businesses have come back in full swing following the initial shut-down forced by the COVID-19 pandemic, consumer communication needs have changed drastically. Industries like home improvement services, telecommunications, and senior care have seen call volume spike as much as 80% over pre-pandemic levels, and this has created a host of new challenges in maintaining customer service levels and revenue while trying to keep up with this flood of inbound calls.

Invoca call volume data during the COVID-19 pandemic
Invoca call volume data by industry. Click the chart to view data updated weekly.

In this recorded webinar, you’ll learn how Viasat, a global provider of satellite broadband services for both consumer and government applications, is using Invoca to stay agile and respond to today’s rapidly changing marketplace and consumer behavior while continuing to grow revenue and provide a top-notch customer experience.

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