Jane Irene Kelly

Understand the AHT meaning in contact centers, how it impacts customer satisfaction, and discover strategies to measure and reduce handle time.

Learn key contact center compliance requirements, their impact on operations, and strategies to stay compliant while ensuring customer trust.

Understand cost per acquisition (CPA), how it impacts marketing strategies, and ways to optimize campaigns for lower customer acquisition costs.

Discover how an omnichannel contact center enhances customer experience with seamless support across voice, chat, email, and social in 2025.

Learn how to craft effective call center scripts with best practices and real-world examples to boost customer interactions and agent efficiency.

Explore effective pest control marketing ideas to generate more leads, attract clients, and build a thriving business in your local market.

Discover the latest strategies for building a call center training program. Learn how these best practices and tech tools can help your team succeed.

Stay updated on contact center automation trends and understand how emerging tech is reshaping operations, enhancing efficiency, and improving service.

Discover real-case examples like MoneySolver, AutoNation, and Windstream. Using AI-powered quality assurance, analytics, and intelligent routing.