Contact Center
20 Call Center Best Practices for Top-Notch Customer Service
Learn the 20 best call center practices that you should implement in your organization to improve performance and customer satisfaction.
10 Steps to Create a Better Call Center Environment
Call centers are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.
10 Innovative Ideas to Improve Customer Service
Customer experience expectations are higher than ever. Learn 10 ideas you can institute quickly and easily to improve customer service at your organization.
What Is Call Center Stress Syndrome?
Are your call center agents having trouble coping with the stresses of their job? Learn the telltale signs of agent burnout in this post.
15 Customer Service Phrases to Avoid and Why
In this post, we’ll cover 15 phrases your contact center agents should never use, phrases that often upset customers, fuel churn, and damage brand loyalty.
23 Statistics B2C Sales Leaders Can’t Ignore in 2025
This year, B2C sales teams are navigating rapid technological advancements and shifting consumer expectations. Learn the top statistics you need to thrive.
What Makes Invoca the Best Call Analytics AI for Marketing and Contact Centers
Learn what makes Invoca the best conversation analytics software for marketing and contact centers. Advanced AI, ease of use, and accuracy make Invoca #1.
Videos
What Can You Do with Invoca Conversation Intelligence?
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How Invoca Signal Discovery Works
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Our customers talk about the value of Invoca
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How VITAS Healthcare uses Invoca
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