SANTA BARBARA, CA, January 31, 2023 – Invoca, the cloud leader in AI-powered conversation intelligence, has been named Rising Star by Five9, a leading provider of the intelligent cloud contact center. The Five9 2022 Global Partner Awards recognize the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
In 2022, Invoca and Five9 enhanced their strategic partnership, empowering marketing and contact center teams to personalize the caller experience. With Invoca’s groundbreaking pre-call data, contact centers can–for the first time–access the rich trail of digital journey data callers create just before they reach out by phone. With this real-time data flowing into the Five9 platform, contact centers can dramatically increase the number of personalized experiences they deliver, even to callers that don’t exist in their CRM, while increasing revenue and delivering seamless customer experiences at scale.
“We are honored to receive the Rising Star Global Partner award from Five9,” said Gregg Johnson, CEO of Invoca. “This award is a testament to our growing partnership together to help transform the customer experience in new and innovative ways. It’s helping businesses improve operational efficiencies while boosting sales conversions and customer satisfaction within the contact center, all vital in today’s economic climate.”
“At Five9, we recognize that partners like Invoca play a key role in delivering excellence,” said Jake Butterbaugh, Senior Vice President, Global Partner Organization, Five9. “Our partnership with Invoca enables our customers to deliver seamless, personalized CX by combining pre-call digital journeys with contact center interactions. We congratulate Invoca and look forward to many more reasons to celebrate in the new year.”
Invoca and Five9: Better Together
As a certified Five9 Global Partner, Invoca integrates with Five9 to create a more enhanced experience when using the Five9 Intelligent Cloud Contact Center. Five9 Independent Software Vendors are a foundation of Five9's plan to move upmarket, support and deliver large global solutions, and drive world-class customer experience.
At Invoca Summit 2022, the premier conversation intelligence conference for marketing, contact center, and customer experience professionals, Invoca awarded Five9 with the Invoca Partner Innovation Award for consistently delivering the most creative use cases or integration ideas, helping to bring cutting-edge solutions to market and driving the next generation of tools for the industry.
The growing Five9 partner ecosystem reflects the company’s “build with” philosophy and the recognition that delivering customer engagement solutions of the future will require co-innovating with software and service providers that can extend Five9 capabilities, as well as its reach.
Five9 brings the power of cloud innovation to more than 2,500 customers worldwide and facilitates billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower agents, and deliver tangible business results.
Invoca was a platinum sponsor of the Five9 2023 Sales kickoff on January 30 in Las Vegas.
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty. For more information, visit www.five9.com.
Invoca is the recognized leader in conversation intelligence AI that enables marketing, e-commerce, and contact center teams to drive efficient and profitable revenue growth by unlocking actionable insights from customer conversations. Through deep integrations with leading technology platforms, teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit www.invoca.com.