SANTA BARBARA, CA, December 21, 2021 – Invoca, the leader in AI-powered conversation intelligence for revenue teams, announced that Opus Research has identified Invoca as an industry leader in its annual 2021 Conversational Intelligence Intelliview research report. The Opus Research report evaluates the products, services, positioning and potential of 11 firms that show leadership in helping enterprises make the most of conversational intelligence by enabling them to unlock and activate revenue-driving, first-party data from every conversation that occurs during the buying journey. Opus Research recognized Invoca for its conversation intelligence data capabilities that enable marketing, sales, and eCommerce revenue teams to uncover and apply an unprecedented level of customer insights from customer conversations.
Invoca’s AI-powered conversation intelligence enables companies to understand and immediately act on the information shared via customer conversations. The platform uses AI to turn key parts of the conversation into valuable, not actionable, first-party data that businesses use to enhance every digital touchpoint and human interaction, resulting in more leads, higher revenue, and a better customer experience.
This recognition of Invoca’s leadership comes amid rapid category growth, with the conversational AI market expected to reach $13.9 billion by 2025.
Key Invoca differentiators highlighted in the Conversational Intelligence Intelliview report include:
“Phone calls and one-on-one conversations have largely remained a source of untapped data for businesses and marketers,” said Derek Top, Senior Analyst and Research Director at Opus Research. “Invoca is simplifying this process and ensuring brands understand the true voice of the consumer through their data. Invoca’s AI capabilities take this a step further and provide brands with the tools to optimize their own customer experiences.”
Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit www.invoca.com.