SANTA BARBARA, CA, Feb. 10, 2022 – Invoca, the leader in AI-powered conversation intelligence for revenue teams, announced over 70% revenue growth during the past 12 months. The company also completed its first acquisition (DialogTech) and was named a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report. Invoca customers used the platform to analyze over 1.5 billion call minutes with consumers.
Invoca now serves:
Invoca’s customer base now includes over 2,300 of the leading B2C brands in the automotive, real estate, financial services, telecommunications, insurance, healthcare, retail, and home services industries. New and expanded customers include Camping World, Georgia ProtonCare Center Inc., UW Health, Kinetic by Windstream, and others.
In May, Invoca acquired DialogTech to become the #1 conversation intelligence platform. In only eight months since the acquisition, DialogTech's dollar-weighted customer retention has improved by over 5 percentage points. Upgraded customers have also expanded their usage and investments in Invoca’s conversation intelligence technology by an average of 15%.
"Invoca had a breakout year of record growth and cemented our position as the market leader in Conversation Intelligence,” says Gregg Johnson, CEO of Invoca. “The integration of DialogTech is exceeding our expectations with improved customer retention and expansion among DialogTech customers. We are thrilled with the strong adoption of Invoca for Sales and are proud to have been named a Leader in the Forrester Wave for Conversation Intelligence.”
Accelerating Product Innovation and Adoption
Invoca doubled the size of its R&D investment in 2021 and is now investing $20 million per year to accelerate product innovation. New releases include:
Windstream, a leading provider of advanced network communications and technology solutions, turned to Invoca for Sales to capitalize on inbound leads: "We're a better marketing organization because we have a stronger partnership with sales. Our teams have realized that we make each other better — and that's the biggest win. Now when we have a problem, we can put all the smartest people together in the room to tackle it," said Aaron Pierce, Vice President of Marketing at Kinetic by Windstream.
In November, Invoca was named a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report. The company received the top score possible in 13 of 24 criteria, including product and technology innovation roadmap, ease of use, market approach and performance, and integrations. Forrester recognized Invoca as a vendor with the top possible score in the market presence category in this conversation intelligence evaluation. The Forrester report also cited that "Invoca has some of the strongest conversation intelligence capabilities for marketers. It increasingly offers features to support sales teams — such as automated QA scoring — and customers rave about the support they receive."
In addition to being named a Leader in the 2021 Forrester Wave for Conversation Intelligence for Sales and Marketing, Invoca also received the highest score possible in the criteria of partner ecosystem, ease of use, integrations, product and technology innovation roadmap. New ecosystem highlights include:
Industry Recognition in Technology and Workplace Culture
Invoca bolstered its executive leadership team with Paula Schmidlin appointed Senior Vice President, People & Culture and Ben Sullivan promoted to Executive Vice President, Sales. This news follows public recognition for both its technology and workplace culture:
To learn more about Invoca:
Invoca is the recognized leader in Conversation Intelligence AI that enables marketing, contact centers, and multi-location CX teams to drive efficient and profitable revenue growth by unlocking actionable insights from customer conversations. Through deep integrations with leading technology platforms, teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit www.invoca.com.