Jane Irene Kelly

Discover how an omnichannel contact center enhances customer experience with seamless support across voice, chat, email, and social in 2025.

Learn how to craft effective call center scripts with best practices and real-world examples to boost customer interactions and agent efficiency.

Explore effective pest control marketing ideas to generate more leads, attract clients, and build a thriving business in your local market.

Discover the latest strategies for building a call center training program. Learn how these best practices and tech tools can help your team succeed.

Stay updated on contact center automation trends and understand how emerging tech is reshaping operations, enhancing efficiency, and improving service.

Discover real-case examples like MoneySolver, AutoNation, and Windstream. Using AI-powered quality assurance, analytics, and intelligent routing.

Learn the 20 best call center practices that you should implement in your organization to improve performance and customer satisfaction.

Call centers are notoriously stressful workplaces. Learn our top 6 steps to reduce stress and create a better environment for your agents.

Customer experience expectations are higher than ever. Learn 10 ideas you can institute quickly and easily to improve customer service at your organization.