SANTA BARBARA, CA, May 11, 2021 – Invoca, the leader in conversation intelligence for revenue teams, today expanded its leading conversation intelligence suite with the release of Invoca for Sales, which is designed to improve the buyer experience and call conversions, and boost agent performance for inbound contact center sales.
Invoca for Sales helps accelerate contact center revenue through:
“For businesses that sell high-stakes products and services, contact center sales agents play a critical role in today’s omnichannel buying journey. The consumer’s individual experience with an agent — from their product knowledge to the empathy they demonstrate — has a direct impact on customer acquisition and top-line growth,” said Invoca CEO, Gregg Johnson. “Invoca for Sales arms revenue teams with data and tools to create connected online and offline buying experiences, while providing contact center leaders with the visibility and coaching tools to turn every sales agent into their best agent.”
Invoca for Sales features include:
“To be successful in new customer acquisition, businesses must be focused on delivering seamless, omnichannel buying experiences — from click, to call, to conversion,” said Jeff Arduino, National Sales Director at Spectrum Retirement Communities. “Invoca helps our distributed sales teams collaborate with marketing like never before, with analytics and tools that help us drive and close more, higher quality leads. With automated QA, we’re now getting to insights much faster, meaning that we’re spending less time spotting problems, and more time solving them."
To learn more about how Invoca for Sales can help your business, register for Drive with Data, a free, two-hour launch event headlined by NASCAR driver Julia Landauer and featuring sessions with Invoca customers. The Drive with Data virtual event will be held June 9, 2021 at 9 a.m. - 11 a.m. PDT. Click here to register for free.
Invoca’s Active Conversation Intelligence platform enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?. Invoca has raised $116M from leading venture capitalists including Accel, Upfront Ventures, H.I.G. Growth Partners, Morgan Stanley, and Salesforce Ventures. For more information, visit www.invoca.com.
Sandy Pell, Director of Corporate Marketing