We’re excited to announce that Invoca is now available on Amazon Web Services (AWS) Marketplace. This makes it easier than ever for revenue teams to tap into Invoca’s AI-powered platform, accelerate deployment, and unlock new opportunities to drive growth by connecting and optimizing the entire buying journey.
Why Businesses Need One AI Platform to Connect the Complete Buying Journey
The buying journey in high-stakes purchase industries like automotive, home services, and healthcare can be complex. Consumers will research and interact with your brand across dozens of channels and touchpoints including your website, digital ads, search, social, TV, and phone calls. If your business can’t connect each part of this journey for every customer, it’s costing you revenue. Your growth can only be as strong as the weakest link in the buying journey.
With Invoca, businesses now have an AI platform that can tie together fragmented buyer journey data, enabling complete and efficient optimization across every channel and touchpoint. From digital media optimization to call experiences, Invoca is the only platform that supports the entire buying journey from start to sale.
“Organizations are under more pressure than ever to turn every customer interaction into measurable business outcomes,” said Gregg Johnson, CEO of Invoca. “Our availability on AWS Marketplace makes it even easier for enterprises to access Invoca’s AI platform, helping them modernize contact centers, optimize digital engagement, and deliver revenue growth.”
How Marketing and Ecommerce Teams Drive More Revenue With Invoca
Invoca gives marketing and eCommerce teams the intelligence they need to connect data across channels to optimize digital investments and boost ROI. By capturing and analyzing first-party conversation data, teams can also see which ads, keywords, and campaigns drive high-value sales conversations. This empowers marketers to automatically put budget toward the media that delivers revenue, not just clicks.
Marketing and eCommerce leaders can also use Invoca’s AI-powered insights to understand why customers call, what they purchase, and where friction occurs. These insights help improve website experiences, reduce cart abandonment, and increase conversion rates. The result is a smarter digital strategy that not only generates more leads but also drives measurable revenue growth.
How Contact Centers and Business Locations Improve Conversions and Customer Experience with Invoca
Invoca enables contact centers and business with multiple locations to turn every conversation into a revenue opportunity. Invoca PreSense surfaces intent, product interest, and more to contact center agents before the call begins, enabling them to personalize conversations and close more sales. Calls can also be routed based on digital intent signals, ensuring that high-value calls are always answered by the right agent or location promptly.
AI-powered quality management automatically scores and classifies all your calls, so managers at business locations or contact centers can coach agents more effectively. Invoca provides detailed insights and scoring on 100% of calls to evaluate agent performance, correlate behaviors to outcomes, surface coaching opportunities, and ensure compliance. You also get AI-powered VoC insights on customer sentiment, questions, needs, trends, and competitor mentions to understand your audience, improve talk tracks, and grow revenue.
This insight enables you to enhance consistency, deliver better experiences, and demonstrate the revenue impact of your contact centers and business location sales teams.
Connecting the Complete Buyer Journey
Consumers don’t move in a straight line from click to conversion. They bounce between channels, devices, and conversations. Invoca brings these touchpoints together to provide revenue teams with a comprehensive view of the buyer journey. With a single AI-powered platform, you can connect the buying journey across every channel, measure what’s driving sales, and uncover opportunities to optimize every stage.
This connected approach ensures that no matter where a customer engages — online or over the phone — you can meet them with the right message at the right moment to drive more revenue.
Get Started with Invoca on AWS Marketplace
If your organization uses AWS, it’s now simpler than ever to add Invoca to your technology stack. Visit our AWS Marketplace listing to explore how Invoca can help you orchestrate seamless buyer journeys, deliver better customer experiences, and drive more revenue.
